Enrollment Specialist I - Remote
About The Position
This position is responsible for focusing on customer acquisition and retention by providing prospective members with all qualifying services available and creating solutions best fit for the member’s needs. This role… Interacts with external and internal customers in a professional, helpful, and courteous manner. Assists in the processing of new member referrals and entering member information into company databases. Escalates member complaints or concerns to more senior team members. Answers member questions using scripted and non-scripted responses. Maintains access to, and security of, highly sensitive materials. Participate in other projects or duties as assigned.
Requirements
- High School Diploma or GED required.
- Zero (0) plus years of related professional experience. Or equivalent combination of education and/or experience.
- Ability to work flexible hours and overtime when needed.
- Self-motivation and the ability to work with teams.
- Proficient in the use of Word, Excel, Outlook, and PowerPoint.
- Excellent oral and written communication skills.
Responsibilities
- Interacts with external and internal customers in a professional, helpful, and courteous manner.
- Assists in the processing of new member referrals and entering member information into company databases.
- Escalates member complaints or concerns to more senior team members.
- Answers member questions using scripted and non-scripted responses.
- Maintains access to, and security of, highly sensitive materials.
- Participate in other projects or duties as assigned.
Benefits
- Medical, Dental, and Vision insurance
- Employer Paid Basic Life Insurance and AD&D
- Voluntary Life Insurance (Employee/Spouse/Child)
- Health Care and Dependent Care Flexible Spending Accounts
- Pre-Tax and Post --Tax Commuter and Parking Benefits
- 401(k) Retirement Savings Plan with Company Match
- Paid Time Off
- Paid Parental Leave
- Short-Term and Long-Term Disability
- Tuition Reimbursement
- Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
