Membership Enrollment Specialist I

Arkansas Blue Cross Blue Shield

2d • Onsite

About The Position

The Membership Enrollment Specialist I processes enrollment additions, updates, changes, reinstatements, and terminations in an accurate and timely manner for the assigned product line. The incumbent is responsible for processing of renewals and premium billing. The incumbent works closely and directly interacts with external customers such as employer groups, 834 vendors and brokers/consultants, and with internal customers such as Underwriting, Account Management, Sales, Customer Service staff, Claims staff, etc. to answer questions and resolve issues.

Requirements

• High School diploma or equivalent.
• Minimum two (2) years' college coursework (48 semester hours) or other equivalent certification with an emphasis in general business, health plan administration, or medical-related fields of study OR minimum of one (1) year of relevant office work experience (such as claims administration, medical office, health insurance, etc.).
• Strong time management and organizational skills
• Results-driven with highly developed attention to detail
• Primary focus on accuracy and outcomes
• Customer service
• Strong interpersonal skills
• Keyboarding
• Dependability
• High integrity
• Confidentiality
• Problem solving
• Issue resolution
• Sound judgment
• Computer literacy
• Microsoft Office
• Oral and written communication
• Teamwork Skills
• Active Listening
• Administrative Review
• Conflict Resolution
• Critical Thinking
• Customer Service
• Decision Making
• External Collaboration
• Interpersonal Communication
• Microsoft Office
• Oral Communications
• Organizing
• Performing Administrative Activities
• Problem Sensitivity
• Researching
• Results Interpretation
• Time Management
• Written Communication

Responsibilities

• Accepts, investigates, and responds to incoming calls, e-mails, and other forms of communication in an accurate, timely and professional manner.
• Assists with employer groups, 834 vendors, brokers/consultants, Customer Service, Claims, Account Management and/or Sales staff needs, as required.
• Confirms information including but not limited to: enrollment/membership status, records, questions or concerns, and database requests.
• Drives and supports high-work-volume aOpen Enrollment activities each year.
• Generates and distributes membership-related documents such as ID cards, Certificates of Coverage, Certificates of Creditable Coverage, etc.
• Maintains ongoing correspondence with internal and external customers.
• Performs other duties as assigned.
• Processes enrollment additions, changes, reinstatements, and cancellations in an accurate and timely manner.
• Provides clerical and technical support for enrolling members, membership vendors, brokers and consultants, and employer groups.
• Provides excellent customer service and guidance to both internal and external customers.
• Responsible and accountable for up-to-date knowledge and achievement of divisional standards related to production, quality, and dependability.

Benefits

• Tuition reimbursement.
• Club Blue, a free, onsite gym to encourage exercise.
• Green Leaf Grill and Green Leaf Grill Express, onsite restaurants in Little Rock that promote healthy eating.
• Incentives for wellness education and exercise

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED