Enrollment Services Counselor, Summer 2026

University of Delaware•Newark, NJ

2d•Onsite

About The Position

The Enrollment Services Counselor (ES) position is part of a team within the Division of Enrollment Management. We are seeking a group of dynamic, high energy, service driven, detail oriented individuals to support the Student Services Contact Center. Under the direction of the Associate Director of Enrollment Services, the ES team will provide accurate and timely information through all modes of frontline service, including telephone, email, and online. The ES team will answer inquiries and concerns including, but not limited to scheduling campus visits, billing, financial aid and registration. Counselors will understand when and how to refer contacts to other University staff members, as appropriate.

Requirements

Strong customer service skills
Attention to detail is a must
Creative and innovative
Availability to work half-day shifts scheduled Monday – Friday
Demonstrated ability to be proactive and reactive to situations
Effective written and oral communication and organizational skills required
Sensitive to cultural diversity and ability to communicate and interact effectively with people of all ages and diverse backgrounds
Required ability to multitask, work independently and as a team member to achieve common goals, and to exercise sound judgment
Applicants must be undergraduate students at the University of Delaware.

Nice To Haves

Knowledge of the University of Delaware is preferred
Bilingual proficiency is preferred

Responsibilities

Maintain superior customer service
Answer incoming phone calls and take appropriate action for each call
Respond and resolve email communications
Assign communications and direct inquiries to the appropriate university contacts and resources
Document all information according to standard operating procedures