Enrollment Services Assistant

University of North Texas System•Dallas, TX

17h•Onsite

About The Position

The Enrollment Services Assistant supports the academic mission of the University of North Texas at Dallas Registrar’s Office by planning and organizing office procedures, maintaining student records, and providing customer service to students, parents, and visitors. Under the supervision of the Coordinator of Degree Audit and Enrollment, the position represents the Registrar’s Office and manages student records in strict accordance with policy and FERPA requirements. The role requires strong verbal and written communication, customer service, multitasking, and the ability to work independently and collaboratively. The assistant supports front-counter operations, registration and commencement activities, student record requests, and coordination with academic departments. The position is based at the University of North Texas at Dallas in Dallas. The listed salary is $36,336.

Requirements

Associate’s degree and one year of professional related experience in administration or a related field, or an equivalent combination of education, training, and experience.
Demonstrated high-level customer service and effective communication skills.
Demonstrated experience in a multitask work environment.
Ability to multitask and work cooperatively with others.
Ability to analyze problems and determine appropriate solutions within general policies and procedures.
Ability to communicate effectively with diverse populations verbally and in writing.
Ability to develop and maintain effective working relationships.
Ability to work independently.
Proficiency in Microsoft Office.
Knowledge of safety and security precautions appropriate to the work performed.

Nice To Haves

Bachelor’s degree.
Experience working in a college or university Registrar’s Office.
Experience with degree programs, transcript auditing, and student recordkeeping.
Experience with the PeopleSoft system.
At least one year of office administration experience in a college or university environment.

Responsibilities

Serve as the first point of contact for students, parents, and visitors to the Office of the Registrar.
Respond to questions and concerns and connect students with campus resources by telephone, in person, and electronically.
Facilitate front-counter processes and ensure the reception area is functional and presentable.
Maintain an accurate understanding of Registrar’s Office processes and procedures.
Maintain physical and electronic student files and safeguard sensitive information in compliance with FERPA.
Process student record changes, including name and degree program changes, holds, duplication requests, grade changes, and other requests.
Process adds, drops, and withdrawals, and coordinate other registration activities as needed.
Assist with planning, organizing, and executing registration and commencement events.
Ensure printed materials contain current and accurate policies and procedures.
Work with academic departments regarding add, drop, and withdrawal deadlines.
Assist with student transcript evaluations as needed.
Maintain and enhance Registrar’s Office documents.
Represent the Registrar’s Office at parent and student orientations.