Enrollment Assistant

South Shore Stars•East Weymouth, MA

1d•Hybrid

About The Position

Perform and assist with the full array of enrollment tasks for Stars’ early education, school-age, and summer camp programs. Year-round and cyclical duties include assisting the Enrollment Director, meeting with caregivers, taking inbound inquiries, taking outbound calls, ensuring compliance with 3rd party guidelines, collecting past due amounts; all with a focus on determining eligibility for subsidized childcare, and school programming. Schedule flexibility and hybrid arrangements are possible.

Requirements

High School diploma.
Minimum two years administrative support experience.
Excellent organizational skills.
Strong computer skills, including all Microsoft Office applications.
Ability to work in multiple databases interchangeably.
Excellent interpersonal and communication skills and ability to work with all the agencies constituents while maintaining absolute confidentiality and professionalism in performance.
Experience working with people of all ages and backgrounds.
Ability to develop long range planning and manage the daily details of implementation.
Possesses high integrity and application to duty.
Must enjoy working with the public and be effective in verbal and written communications with diverse audiences.
Highly self-directed with an attention to detail and ability to organize effectively, and able to manage multiple projects effectively.
Skill in establishing and maintaining effective working relationships with agencies, staff, faculty, and the public.
Ability to work effectively and respectfully with diverse populations.

Responsibilities

Respond to inbound phone and online inquiries.
Make outbound calls and contacts with caregivers to facilitate enrollments and discuss issues.
Meet in person with caregivers representing Stars to facilitate enrollment processes.
Assist in maintaining waitlists.
Determine initial eligibility for subsidized childcare.
Responsible for summer camp enrollment within tight enrollment deadlines.
Maintain records of all activities as required by Stars policy and procedure and by governmental and grant making entities.
Maintain collaborative relationship with department peers, Director, and Stars colleagues across the agency.
Commitment to agency’s mission of serving low-income and at-risk families and children.
Various other tasks associated with enrollment as assigned by Enrollment Director.
Additional duties related to Stars’ mission as assigned.