Enrollment Operations Manager

Twin Health

15h • Remote

About The Position

Join us as an Enrollment Operations Manager, where you’ll play a critical role in executing and improving how members enter and experience care. You’ll own key enrollment operations, translate performance data into action, and drive cross-functional initiatives that improve access, efficiency, and member outcomes. This is a high-impact role for someone who thrives in fast-moving environments and wants to build systems that directly affect patient experience.

Requirements

• Motivated by improving the member experience; proactively identifies points of friction and works to make processes smoother, faster, and more effective
• 2–4 years of experience in program management, conversion operations, project management, or a similar coordination-heavy role
• Exceptional organizational skills with a demonstrated ability to manage multiple workstreams simultaneously without dropping details
• Strong cross-functional communicator who can work effectively across Operations, Technology, Analytics, and Care teams without formal authority
• Experience working with project management tools (Jira strongly preferred) and comfort building and maintaining structured campaign tracking systems
• Comfortable with performance data — able to read a dashboard, spot anomalies, and communicate what the numbers mean to stakeholders without requiring a data team to translate
• A bias toward action and ownership — you notice what’s missing, you flag it, and you help fix it rather than waiting to be asked
• Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Nice To Haves

• Experience in health tech, digital health, or healthcare preferred but not required — passion for the mission matters more

Responsibilities

• Monitor, analyze, and report on key metrics across the enrollment funnel including activation, conversion, appointment completion, churn, and capacity. Translate data into clear, actionable insights and communicate performance, risks, and priorities to leadership on a regular cadence.
• Coordinate priorities, timelines, and deliverables across multiple teams involved in enrollment. Ensure work is progressing as expected, proactively identify risks, and step in to resolve issues before they impact the member experience or business goals. Partner with Enrollment Operations leadership to prioritize initiatives and align on performance goals
• Continuously evaluate workflows across care coordination, logistics, onboarding, and scheduling. Identify bottlenecks, uncover root causes, and implement solutions that improve speed, quality, and scalability.
• Execute process improvements in partnership with leadership, ensuring solutions are implemented effectively and sustained over time. Ensure solutions are not one-off fixes, but scalable systems that can support continued growth.
• Partner closely with Care Delivery, Clinical Operations, Practice Operations, Marketing, Supply Chain, Support, and Product teams to ensure seamless coordination and handoffs. Act as the connective tissue across teams to keep enrollment running smoothly.
• Own the weekly enrollment operating rhythm. Facilitate team meetings, track action items, surface blockers, and ensure accountability without introducing unnecessary process overhead.
• Own documentation, SOPs, QA standards, and handoff protocols. Ensure processes are clearly defined, consistently executed, and not dependent on tribal knowledge.

Benefits

• A competitive compensation package in line with leading technology companies
• Opportunity for equity participation
• Unlimited vacation with manager approval
• 16 weeks of 100% paid parental leave for delivering parents
• 8 weeks of 100% paid parental leave for non-delivering parents
• 100% Employer sponsored healthcare, dental, and vision for you, and 80% coverage for your family
• Health Savings Account and Flexible Spending Account options
• 401k retirement savings plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed