Director of Enrollment Operations

Twin Health

8h • Remote

About The Position

Twin Health is seeking a highly analytical and operationally-minded Director of Enrollment Operations to own and optimize the full journey from member registration through activation. This mission-critical role reports to the Chief Medical Officer and EVP of Twin (this role may transition to the Senior Director of Member Operations and Experience of Twin Health) and serves as the strategic and executional owner of the enrollment full, directly driving member conversion and revenue realization. You will be responsible for the end-to-end member enrollment function focusing on reducing friction, eliminating inefficiencies, and enhancing the member experience through continuous process improvement and cross-functional collaboration. You will partner with Product, Engineering, Marketing, Member Acquisition, and Clinical Operations to drive innovations in the enrollment process and ensure seamless member activation at scale.

Requirements

• 8+ years in operations, healthcare service delivery, or clinical program management in a high-growth, cross-functional environment.
• Strong background in operational analytics and funnel performance tracking; proficient in tools like Excel, SQL, or dashboarding software (e.g., Salesforce, Tableau).
• Proven ability to drive improvements in care workflows, logistics, or fulfillment operations.
• Experience coordinating cross-functional teams including clinical staff, care coordinators, logistics providers, and support functions.
• Process-minded with an eye for systems efficiency, bottleneck reduction, and throughput improvement.
• Strong organizational, problem-solving, and communication skills; able to translate data into actions and operational decisions.
• Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Nice To Haves

• Experience in a B2B2C healthcare or digital health environment
• Familiarity with clinical logistics (e.g., lab processing, kit fulfillment)
• Understanding of practice operations and patient onboarding workflows

Responsibilities

• Own the enrollment funnel from member registration completion through clinical onboarding and sensor activation. Partnering with Product and Engineering to optimize a tech-enabled conversation journey. You are responsible for driving outcomes across all care team service operational touchpoints.
• Drive strategy for the member enrollment function. Serve as the strategic owner for funnel design, optimization, and innovation. You will leverage technology, product and analytics to unlock new levels of efficiency and member satisfaction. Your responsibility is to always ensure tight coordination between care delivery operations and the digital product experience and to own enrollment performance metrics across operational touchpoints.
• Build and lead a robust process improvement program that spans care coordination, nursing, fulfillment, onboarding, and clinical scheduling. Identify root causes of inefficiency, design scalable solutions, and ensure each step is repeatable, streamlined, and tightly executed.
• Identify and resolve bottlenecks in workflows involving humans, logistics, and clinical processes and developing automation solutions with product and engineering that ensures accountability for metrics and consistent w/w performance.
• Track and analyze key performance metrics such as care team capacity (scheduling, staffing, etc), appointment completion rates, lab test completion, kit shipment and delivery, and sensor activation rates. Use data-driven insights to drive proactive interventions and inform long-term improvements.
• Monitor workforce and operational bandwidth (e.g., appointment slots, clinical staffing, lab capacity) to proactively balance load and avoid conversion delays. Partner with Associate Director, Practice Operations to support alignment with the care team day to day operations.
• Develop a high-performing team within enrollment operations, including responsibility for hiring, coaching, and performance management.
• Work closely with Care Delivery, Clinical Operations, Practice Operations, Marketing, Supply Chain, L1 Support, and Product Operations teams to ensure alignment and seamless member handoffs across teams and systems.
• Ensure the member’s first experience with Twin Health clinically and operationally—is timely, smooth, and effective. Anticipate and remove points of failure in service execution.
• Use operational data to continuously refine processes and track the impact of interventions aimed at improving conversion and reducing drop-offs. Work closely with the Conversion analytics team to ensure all metrics are clearly defined, measured, and forecasted.

Benefits

• A competitive compensation package in line with leading technology companies
• Unlimited vacation with manager approval
• 16 weeks of 100% paid parental leave for delivering parents; 8 weeks of 100% paid parental leave for non-delivering parents
• 100% Employer sponsored healthcare, dental, and vision for you, and 80% coverage for your family
• Health Savings Account and Flexible Spending Account options
• 401k retirement savings plan
• Opportunity for equity participation

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed