Associate Director of Enrollment Systems & Strategic Operations

UO HR Website • Eugene, OR

2d • Onsite

About The Position

The Lundquist College of Business (LCB) at the University of Oregon is a leading business school with a distinct mission and vision, drawing strength from its ties to the Pacific Rim and the unique qualities of Oregon culture, including innovation, sustainability, active lifestyles, financial stewardship, and respect for individuality and diversity. The college offers a wide range of academic programs, from undergraduate to Ph.D. degrees, across various departments such as accounting, finance, management, marketing, and operations and business analytics. A core aspect of its educational approach is "learning by doing" through four centers of excellence, providing students with practical, real-world experience. The college supports approximately 50 full-time faculty, 54 instructors and adjuncts, 44 administrative positions, 31 staff members, and a large student body including 1,300 business majors, 2,300 pre-business majors, 1,000 undergraduate minors, 160 master’s students, and 35 doctoral students, operating with an annual budget of around $30 million. The Associate Director of Enrollment Systems & Strategic Operations (ADESSO) is a senior strategic leader within the Lundquist College of Business, holding delegated authority over enrollment systems strategy, governance, and optimization. This role serves as the functional owner of Slate CRM for the college's graduate programs, focusing on driving operational excellence across all recruitment, application, decision, and onboarding workflows. The ADESSO is responsible for providing advanced data analytics, portfolio leadership, project management, and operational oversight to directly support the college's and institution's enrollment goals. As the principal advisor to senior leadership on admissions technology and data collection/reporting, the Associate Director is crucial for data-informed decision-making and owns the strategic, architectural, and governance components of the CRM environment. The position involves leading complex, cross-functional initiatives, supervising key administrative staff, and stewarding the systems, processes, and insights necessary for efficient, equitable, and high-impact enrollment operations.

Requirements

• Bachelor’s degree and three years of experience working with CRM technology OR an equivalent combination of education and professional experience equally seven years.
• Experience providing strategic consultation (examples would include project management roles, leading strategic initiatives on policy development, translating data into executive-level recommendations etc).
• Advanced expertise in Slate CRM administration, including workflow automation, business rules, reader processes, complex queries, reporting, and CRM architecture best practices.
• Demonstrated strength in data analytics and reporting, including database principles, data transformations (SQL), data stewardship and integrity, and development of dashboards, visualizations, and models using multiple data sources.
• Strong systems integration knowledge, including interfacing campus-defined operating systems with enterprise software and understanding system management, security, and control procedures.
• Proven project and portfolio management skills, including planning, prioritization, risk and issue management, and cross-functional coordination.
• Advanced proficiency with Microsoft Office tools, particularly Excel (pivot tables, lookups, modeling).
• Exceptional problem-solving ability with a systems-thinking and continuous improvement mindset.
• Excellent written and verbal communication skills, with the ability to build effective working relationships across diverse internal and external stakeholder groups.
• High level of integrity, professionalism, and discretion in handling confidential and sensitive information.

Nice To Haves

• Experience working in a graduate or professional school environment.
• Three (3) years of successful professional CRM application configuration and administration in a higher education setting.
• Experience providing consultation or training to a variety of user types.
• Experience with the CRM technology Slate.
• Experience with business intelligence tools such as Power BI or Tableau.

Responsibilities

• Exercise delegated authority over enrollments systems strategy, governance, and optimization.
• Serve as the functional owner of Slate CRM for the Lundquist College of Business graduate programs.
• Drive operational excellence across recruitment, application, decision, and onboarding workflows.
• Provide advanced data analytics, portfolio leadership, project management, and operational oversight to directly support college and institutional enrollment goals.
• Act as the college’s principal advisor to senior leadership for admissions technology and collection and reporting of data from multiple streams to direct data-informed decision-making.
• Own the strategic, architectural, and governance components of the CRM environment.
• Lead complex, cross-functional initiatives.
• Supervise key administrative staff.
• Steward the systems, processes, and insights that enable efficient, equitable, and high-impact enrollment operations.

Benefits

• Robust benefits package to eligible employees, including health insurance, retirement plans, and paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 1,001-5,000 employees