Associate Director of Enrollment Systems & Strategic Operations

University of Oregon•Eugene, OR

About The Position

The Associate Director of Enrollment Systems & Strategic Operations (ADESSO) at the Lundquist College of Business is a senior strategic leader with delegated authority over enrollments systems strategy, governance, and optimization, and the functional owner of Slate CRM (customer relationship management) for the Lundquist College of Business graduate programs. This role drives operational excellence across recruitment, application, decision, and onboarding workflows, providing advanced data analytics, portfolio leadership, project management, and operational oversight that directly support college and institutional enrollment goals. As the college’s principal advisor to senior leadership for admissions technology and collection and reporting of data from multiple streams to direct data-informed decision-making, the Associate Director owns the strategic, architectural, and governance components of the CRM environment. The ADESSO leads complex, cross-functional initiatives, supervises key administrative staff, and stewards the systems, processes, and insights that enable efficient, equitable, and high-impact enrollment operations.

Requirements

Bachelor’s degree and three years of experience working with CRM technology OR an equivalent combination of education and professional experience equally seven years.
Experience providing strategic consultation (e.g., project management roles, leading strategic initiatives on policy development, translating data into executive-level recommendations).
Advanced expertise in Slate CRM administration, including workflow automation, business rules, reader processes, complex queries, reporting, and CRM architecture best practices.
Demonstrated strength in data analytics and reporting, including database principles, data transformations (SQL), data stewardship and integrity, and development of dashboards, visualizations, and models using multiple data sources.
Strong systems integration knowledge, including interfacing campus-defined operating systems with enterprise software and understanding system management, security, and control procedures.
Proven project and portfolio management skills, including planning, prioritization, risk and issue management, and cross-functional coordination.
Advanced proficiency with Microsoft Office tools, particularly Excel (pivot tables, lookups, modeling).
Exceptional problem-solving ability with a systems-thinking and continuous improvement mindset.
Excellent written and verbal communication skills, with the ability to build effective working relationships across diverse internal and external stakeholder groups.
High level of integrity, professionalism, and discretion in handling confidential and sensitive information.

Nice To Haves

Experience working in a graduate or professional school environment.
Three (3) years of successful professional CRM application configuration and administration in a higher education setting.
Experience providing consultation or training to a variety of user types.
Experience with the CRM technology Slate.

Responsibilities

Exercise delegated authority over enrollments systems strategy, governance, and optimization.
Serve as the functional owner of Slate CRM for the Lundquist College of Business graduate programs.
Drive operational excellence across recruitment, application, decision, and onboarding workflows.
Provide advanced data analytics, portfolio leadership, project management, and operational oversight to support enrollment goals.
Act as the college’s principal advisor to senior leadership for admissions technology and data collection and reporting.
Own the strategic, architectural, and governance components of the CRM environment.
Lead complex, cross-functional initiatives.
Supervise key administrative staff.
Steward the systems, processes, and insights that enable efficient, equitable, and high-impact enrollment operations.