Director of Enrollment Operations

CULTURAL EXPERIENCES ABROAD LLC • Phoenix, AZ

2d • $90,000

About The Position

The Director of Enrollment Operations leads the strategy and day‑to-day execution of admissions and enrollment operations, using data to drive decisions that increase both student enrollment and retention. This is a great opportunity for a hands‑on, experienced leader who enjoys guiding teams, making thoughtful decisions, and seeing their work translate into real results. The right candidate brings a strong background in analyzing enrollment data, shaping operational plans, and turning insights into clear direction—while building teams that are motivated, aligned, and proud of the work they do together.

Requirements

• Bachelor’s degreerequired;Master’sdegree preferred
• 8+ years of experience in people and process management
• Experience recruiting andretainingstudents in a highly competitive market
• Demonstrated experience managing managers and leading high‑performing operational teams
• Strong ability to analyze enrollment and operational data and translate insights into clear direction and action
• Proven experience evaluating and improving operational processes and procedures
• Knowledge of admissions operations and the ability to clearly explain university policies, admissions, and transfer procedures
• Knowledge of laws, regulations, methods, and techniques related to student visa procedures
• Proficiencyin Salesforce and Excel for reporting, analysis, and decision‑making
• Experience managing budgets and resources effectively
• Strong people‑management skills, including coaching, performance management, and navigating difficult or high‑stakes conversations
• Ability to make sound decisions and exercise judgment on sensitive and confidential matters
• Strong senseof ownership and accountability for individual and team actions
• Ability to manage multiple priorities, adapt to change, andoperateeffectively in a dynamic environment

Responsibilities

• Lead and support Enrollment Operations, Visa Operations, and Admissions Operations managers to drive enrollment growth and retention.
• Own theexecutionand day-to-day leadership of enrollment operations strategy, translating data and insights into clear priorities and actionable direction for teams.
• Partner with the Director of Enrollment Services to implement and manage a multi‑year enrollment strategy aligned with institutional goals and values.
• Build, lead, and continuously improve onboarding, training, and professional development programs that emphasize customer service and student success.
• Collaborate with IT to support system enhancements, enrollment technology initiatives, and the development and use of data dashboards that inform decision‑making.
• Serve as a subject matter expert on enrollment technology projects and guide cross‑functional teams through planning, implementation, and adoption.
• Partner closely with the Visa Operations team to oversee student visa processes and ensure compliance with applicable governmental, consular, and regulatory requirements.
• Monitor changes in visa regulations and requirements and ensure timely communication and implementation across internal teams and external partners.
• Promote strong collaboration across campus partners to improve operational effectiveness and deliver a seamless student experience.
• Develop and manage conversion and yield strategies to support enrollment growth.
• Exceed enrollment growth goals in a multi‑touch contact environment (phone, email, text, chat, and other engagement channels).
• Identify and implement innovative ways to connect with students and families through social media, texting, and emerging communication platforms.
• Coach, mentor, and support leaders through regular feedback, performance conversations, and ongoing development.
• Foster a culture of accountability, ownership, and continuous improvement.
• Ensure admissions and enrollment operations remain compliant with applicable regulations while adapting strategies based on market and enrollment trends.

Benefits

• Wellness & Snacks (In-Office):Fresh Fruit Wednesdays, coffee bar, wellness room, and ergonomic workspaces.
• Time Off & Giving Back:12 paid holidays, generous PTO, and up to 8 hours paid volunteer time—because balance matters.
• Support for Your Whole Life:Comprehensive health, dental, and vision coverage, benefits for domestic partners, paid parental leave, and compassionate time off for life events—because caring for your lovedonesmatters.
• Fun & Community:We encourage team connection and celebration, from office events to informal get-togethers and virtual hangouts—exact activities vary by team.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 1-10 employees