Enrollment Manager

Catawba Valley Community College•Hickory, NC

10h•Onsite

About The Position

Provides enrollment, admissions, and advising services to prospective and currently enrolled students. Receives supervision from the Director of Enrollment Management and exercises no supervision. This role involves providing accurate information about career resources, applications, and academic advising, establishing rapport with students through various communication channels, and informing them about program requirements and college courses. The Enrollment Manager will maintain specialized knowledge of at least one academic school while having general knowledge of all academic schools. Responsibilities include preparing reports to track enrollment goals, representing the college at recruitment events, assisting students with course planning and payment inquiries, entering student data into college databases, and attending professional development meetings to stay updated on admissions and advising trends. The role also emphasizes providing excellent customer service and performing other assigned duties.

Requirements

A Baccalaureate degree (or higher) from an accredited college or university is required.
Effective oral and written communication skills.

Nice To Haves

Degrees in education, student development, or a related field are preferred.
A Master’s degree is preferred.
At least two years of responsible student interaction in college admissions, registration, or academic advising is preferred.
Experience with enterprise resource planning (ERP) and/or customer relationship management (CRM) software is preferred.
Knowledge of community college mission, policies, and procedures.
Knowledge of community college student services including admissions, advising, and recruiting.
Knowledge of curriculum and continuing education program of study requirements/standards.
Knowledge of basic data analysis, statistics, and reporting skills.
Knowledge of basic principles of marketing.
Knowledge of database fundamentals and certain computer application (spreadsheet, word processing) fundamentals.
Knowledge of intervention strategies and techniques related to student support programs and student retention efforts.
Knowledge of fundamental student development theory.
Knowledge of pertinent federal, state, and local laws, codes, and regulations.
Knowledge of strategies and techniques for establishing accountability.
Ability to interact regularly and professionally with prospective and current students and colleagues.
Ability to communicate clearly and concisely, both orally and in writing.
Ability to work effectively in a team environment.
Ability to handle conflict in a professional manner.
Ability to develop and document procedures and processes.
Ability to access and/or enter information into ERP and CRM software.
Ability to maintain a high level of confidentiality.
Ability to prepare clear and concise reports.
Ability to identify/analyze issues, problems, concerns, and needs.
Ability to develop, plan, and implement appropriate responses and solutions.
Ability to research, analyze, and evaluate new service delivery methods and techniques.
Ability to interpret and apply federal, state, and local policies, laws, and regulations.
Ability to effectively handle a work environment and conditions which involve periodically working irregular hours.

Responsibilities

Provides interested individuals with accurate information regarding career resources, the North Carolina Residency application, the College Foundation of North Carolina application for the College, and academic advising resources.
Establishes rapport with prospective and current students through face-to-face and virtual visits, telephone interactions, and email interactions.
Provides prospective and current students with information regarding available curriculum and continuing education programs of study, including requirements for admission and completion of programs; provides general information about college courses, prerequisites, and transcript needs.
Provides general information related to all the College’s academic schools but maintains specialized knowledge of at least one academic school.
Prepares and maintains a variety of reports, records, and logs beneficial to tracking the enrollment goals of the College.
Represents the College at a variety of recruitment events and activities both on- and off-campus; participates in campus tours and follow-ups.
Assists students with course schedule planning throughout their enrollment at the College; processes adds/withdrawals from courses; assists with general questions concerning payment for college.
Enters accurate student information into a variety the college databases and programs.
Attends and participates in professional group meetings and conferences; stays abreast of new trends and innovations in the fields of college admissions and academic advising.
Provides excellent customer service to students and employees.
Performs other duties as assigned.