Manager, Enrollment Advisors

OpenEd

2d•$90,000 - $120,000•Remote

About The Position

This is a builder’s role. You will create the inside sales function at OpenEd — the playbooks, the team, the KPIs, the culture, and the processes that will carry us through our next phase of growth. You will report directly to the VP of Family Success and serve as a key leader in the Success Division, working alongside Enrollment Advisors, Family Success leadership, and cross-functional partners in marketing, operations, and program communications. You will hire, coach, and develop a team of Enrollment Advisors whose sole focus is converting interested applicants into enrolled, committed families. This is consultative, trust-based, high-volume selling — not a traditional sales floor. Your team will be the first meaningful human voice a family hears after expressing interest in OpenEd, and the standard you set will define our family experience from day one. If you have built an inside sales team from scratch, driven it through hypergrowth, and know what it takes to establish both the infrastructure and the culture that sustains performance over time — this role was written for you.

Requirements

5+ years in inside sales, enrollment sales, or consumer-facing sales roles, with at least 2 years in a people management capacity
Demonstrated experience building a sales or enrollment function from early stage—you’ve written a playbook before, not just followed one
Proven track record of leading a team through high-growth or hypergrowth: you’ve seen volume scale rapidly and know how to hire, coach, and retain through it
Deep fluency in high-volume, direct-to-consumer sales motions—you understand that trust and speed are not in conflict, they are both required
Strong CRM proficiency (HubSpot preferred); comfort with pipeline reporting, forecasting, and using data to drive coaching decisions
Exceptional communication skills: you can coach a rep in the morning, present KPIs to a VP in the afternoon, and write a call script by end of day
Comfort operating in ambiguity and building structure where little exists

Nice To Haves

Experience in K-12 education, educational services, or mission-driven consumer organizations where the “product” is deeply personal to the buyer
Familiarity with consultative or trust-based selling frameworks in a B2C environment
Experience managing remote or distributed sales teams across multiple states or regions
Exposure to enrollment, admissions, or membership-based sales models

Responsibilities

Recruit, hire, and onboard a high-performing team of Enrollment Advisors, building from a small founding team toward a scalable function
Develop and maintain individualized coaching plans; conduct regular 1:1s and performance reviews rooted in data and growth
Build a team culture centered on consultative, mission-driven selling — where closing an enrollment means a family felt heard and supported, not sold to
Create clear career pathways for Enrollment Advisors and serve as an advocate for their professional growth within the Success Division
Design and own the Enrollment Advisor playbook end to end: applicant outreach cadences, call scripts, objection handling, follow-up sequences, and re-engagement workflows
Establish and enforce a 24-hour first-contact standard — every applicant receives a meaningful outreach within 24 hours of entering the pipeline
Build and continuously refine the full applicant journey from first contact through enrollment close, ensuring no family falls through the cracks
Partner with marketing and operations to align on lead quality, handoff protocols, and pipeline definitions
Own CRM hygiene standards and pipeline reporting accuracy; ensure your team’s data is trustworthy and actionable
Set, track, and report on team KPIs: applicant contact rate, time-to-first-contact, application-to-enrollment conversion rate, pipeline velocity, and individual advisor performance
Deliver weekly and monthly enrollment performance reporting to VP of Success and leadership
Identify conversion gaps and diagnose root causes — whether in messaging, process, staffing, or pipeline quality — and implement solutions quickly
Partner with VP of Success and operations to model enrollment capacity needs as OpenEd enters new states and grows existing territories
Contribute to annual and seasonal enrollment planning, including staffing ramps ahead of high-volume enrollment periods
Serve as the voice of the Enrollment Advisor team in Success Division leadership conversations
Collaborate with Family Success leadership to ensure a smooth handoff from enrolled to onboarding, with warm transitions that protect the family relationship
Partner with the Program Communications Manager to align outreach messaging and multi-channel enrollment campaigns
Participate in state-level enrollment strategy conversations, providing ground-level insight on conversion trends and barriers