Manager, Enrollment

Waystar • Louisville, KY

3d

About The Position

The Manager – Enrollment role reports to our Director of Enrollment and has responsibility for leading a team of enrollment specialists and coordinators. The team is accountable for managing a large volume of transactions to on-board new and existing clients with high quality and client satisfaction.

Requirements

• Bachelor degree is a must
• 3 years of relevant experience with enrollment process
• Leadership experience, leading a team or project teams
• Significant relationship skills for interfacing with clients, Senior Staff, ZirMed Associates and Payers
• Track record of creating an energized and empowered team

Responsibilities

• Manages the daily operations of the department
• Maintain quality control process to ensure every enrollment is completed in a timely and high quality manner
• Works with key clients and helps resolve escalated situations
• Selects, trains, motivates, supervises, and evaluates the work performance of staff
• Analyzes and forecasts staffing requirements
• Develops and maintains metrics to manage work queues and track work assignments
• Performs other duties as assigned by manager

Benefits

• Competitive total rewards (base salary + bonus, if applicable)
• Customizable benefits package (3 medical plans with Health Saving Account company match)
• Generous paid time off for non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays
• Flexible time off for exempt team members + 13 paid holidays
• Paid parental leave (including maternity + paternity leave)
• Education assistance opportunities
• Free LinkedIn Learning access
• Free mental health and family planning programs, including adoption assistance and fertility support
• 401(K) program with company match
• Pet insurance
• Employee resource groups

What This Job Offers

• Job Type: Full-time
• Career Level: Manager