Tribal Rolls Enrollment Intake Specialist

Citizen Potawatomi Nation•Shawnee, OK

3d•$16 - $22•Onsite

About The Position

The Enrollment Intake Specialist will be responsible for the regular implementation of the position’s essential functions. This role involves greeting and assisting departmental walk-ins, answering and screening phone calls and emails, receiving and distributing mail, and providing general information. The specialist will also assist tribal members with Virtual Tribe portal issues, process name changes and CDIB cards, update member profiles, scan and maintain electronic records, and perform data entry. Additionally, this role requires maintaining accurate records for RV and camping reservations and working at the Citizen Potawatomi Nation Family Reunion Festival and FireFlight Balloon Festival. Additional responsibilities include assisting with enrollment applications and burial inquiries, and performing other duties as required by management.

Requirements

High school diploma or equivalent required
Basic math proficiency and money management
Excellent verbal and technical communication skills
Working knowledge of principles and practices of office management
Must be computer proficient [Microsoft Office/Excel, CPN Tribal Enrollment Database]
Must have good customer service skills
Must have good organizational skills
Must be able to work independently, be self-directed and highly motivated
Must be able to work in a team setting
Must have valid driver’s license, and automobile liability insurance
Must be able to travel
Must be able to attend training sessions
Criminal history background screening required

Responsibilities

Greet and assist departmental walk-ins
Answer, screen and forward departmental phone calls and emails
Receive and distribute incoming and outgoing departmental mail
Assist with general information and direct to appropriate CHC/Tribal departments
Assist tribal members with Virtual Tribe, portal issues and linking profiles
Process name changes and CDIB [CPN membership] cards
Update member profiles with current contact and vital information
Scan records, maintain electronic records and perform data entry
Keep accurate and updated records for RV and camping reservations for CPN festival
Work the Citizen Potawatomi Nation Family Reunion Festival
Work the Citizen Potawatomi Nation FireFlight Balloon Festival
Assist with enrollment applications
Assist with burial inquiries, collecting information and fund applications
Perform other duties and projects as required by management