Supervisor, Intake & Enrollment
About The Position
The Intake & Enrollment Supervisor’s primary responsibility is to oversee the intake process and staff for all existing PACE locations, along with having direct responsibility to cultivate referral sources that ensure and maintain stable census growth. In addition, this role will monitor the intake process flow, ensuring that the enrollment flow has an average maximum of 20 days. This role will also develop, facilitate, and coordinate training of Intake Specialists and manage productivity, report findings, and ensure CRM utilization by the Intake Specialists. This role will work closely with other PACE cross-functional departments to ensure that clients are enrolled in a timely and efficient manner. This role is responsible for the daily operational issues facing the Intake Specialists and interacting with the Operational Leadership Team. This role will ensure compliance with State and Federal PACE Regulations and be responsible for developing Correction Action Plans (CAP) for audit purposes.
Requirements
- A minimum of 3 years supervisory experience is required.
- Experience working with the elderly and their families, preferably in a community agency or health care setting, is required.
- Bilingual: Cantonese/Mandarin/Vietnamese/English or Spanish/English required.
Nice To Haves
- Bachelor of Science degree in business/marketing or health care-related field preferred.
Responsibilities
- Oversee the intake process and staff for all existing PACE locations.
- Cultivate referral sources to ensure and maintain stable census growth.
- Monitor the intake process flow, ensuring an average maximum enrollment time of 20 days.
- Develop, facilitate, and coordinate training of Intake Specialists.
- Manage productivity of Intake Specialists.
- Ensure CRM utilization by Intake Specialists.
- Work closely with other PACE cross-functional departments to ensure timely and efficient client enrollment.
- Manage daily operational issues facing the Intake Specialists.
- Interact with the Operational Leadership Team.
- Ensure compliance with State and Federal PACE Regulations.
- Develop Correction Action Plans (CAP) for audit purposes.
Benefits
- Medical, Dental and Vision insurance
- 403(b) Retirement savings plans with employer matching contributions
- Flexible Spending Accounts
- Commuter Flexible Spending
- Career Advancement & Development opportunities
- Paid Time Off & Holidays
- Paid CME Days
- Malpractice insurance and tail coverage
- Tuition Reimbursement Program
- Corporate Employee Discounts
- Employee Referral Bonus Program
- Pet Care Insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
