Pre-Enrollment Supervisor

American Fidelity•Oklahoma City, OK

23h•Hybrid

About The Position

Direct and oversee, utilizing tactical and strategic methods, a team of highly skilled Colleagues who are responsible for the department/division most complex operational work tasks which require a high degree of problem solving, decision making, process improvement, change implementation, cost efficiencies, and demonstrate an analytical application ability. Responsible for development of Customer friendly solutions and the attainment of service level standards, team productivity and quality measurements associated with direct reports, recruiting and mentoring of team Colleagues, utilizes industry best practices to implement standardized procedures; may work with Department Director to provide input for budget and cost efficiencies and may be directly responsible for adherence to company/division/department Compliance requirements. This position may require the effective use of bilingual skills (verbal and/or written) at least 50 percent of the time. Provides coaching and mentoring to direct reports to include technical and leadership competencies, feedback for succession planning, implementation of new processes and procedures, integration of product knowledge and understands how to implement system enhancements; Colleague mentoring, coaching and active development of highly skilled Colleagues.

Requirements

Bachelor's degree from a four-year college or university in Business, Finance, Marketing or Leadership; in lieu of Bachelor's degree, equivalent leadership experience with insurance expertise preferred.
4 years of job-specific experience, with 2 years in a leadership position.
Strong technical and analytical skills.
In-depth knowledge and expertise of insurance products and/or services.
Proven technical and tactical skills including diplomacy.
Strong decision-making skills with proven decision capability.
Ability to manage and effectively coordinate multiple projects and people.
Proficient with PC Windows-based software and Microsoft Office applications.
Ability to adapt to new software/technology applications and excel in a paperless environment.
Advanced knowledge of operational processes and state and federal regulations.
May require advanced knowledge of IRS code Section 125 and department procedures and policies or Qualified Retirement Accounts.
May require advanced knowledge of Supplemental Medical and/or Disability claim processing and case management tools with proven effective management of disability claims.
Advanced knowledge of case management tools with proven effective utilization of same.
Proven leadership and coaching skills.
Diplomacy.
Advanced organizational skills.
Ability to handle a fast-paced environment.
Professional attitude.
Advanced Customer service skills.
Prompt and reliable.
Advanced oral and written communications skills, including strong interpersonal skills.
May require proven bilingual skills (verbal and/or written communications).

Nice To Haves

Insurance expertise preferred.
Bachelor's degree preferred.

Responsibilities

Direct and oversee a team of highly skilled Colleagues responsible for complex operational work tasks.
Develop customer-friendly solutions and ensure attainment of service level standards, team productivity, and quality measurements.
Recruit and mentor team Colleagues.
Implement standardized procedures using industry best practices.
Provide input for budget and cost efficiencies to the Department Director.
Ensure adherence to company/division/department Compliance requirements.
Provide coaching and mentoring to direct reports on technical and leadership competencies.
Deliver feedback for succession planning.
Implement new processes and procedures.
Integrate product knowledge and system enhancements.
Actively develop highly skilled Colleagues.