Enrollment Supervisor - San Juan, PR
About The Position
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. The Enrollment Specialist Supervisor will supervise a team of Enrollment Specialists. The Supervisor will ensure the team is following the correct process so we can deliver an excellent and compliant experience for our customers. Complete the full cycle of Identification, Validation, Enrollment and Billing procedures related to members.
Requirements
- 2+ years of call center customer service experience
- 1+ years of experience as a supervisor or team lead. Experience in team interactions and improvement methods (i.e. coaching, quality, productivity)
- Proficiency with Windows PC applications: Microsoft Word (create and edit documents), Microsoft Excel (create, sort, and edit data in spreadsheets), Microsoft Outlook (email and calendar management), which includes the ability to navigate a computer while on the phone
- Ability to work 40 hours / week during standard business operating hours Monday - Friday from 9am - 11pm and Saturday 9:00am-7:00pm Atlantic Time/PR Time
- Bilingual Spanish/English
Nice To Haves
- Telemarketing experience
- Medicare experience
- Healthcare background
Responsibilities
- Supervise a team of Enrollment Specialists
- Monitor performance
- Develop and maintain performance management standards
- Develop and maintain individual and team scorecards
- Work closely with manager to review and act upon staff performance issues
- Coach & develop staff
- Occasionally organize individual and team training sessions
- Work directly with customers in escalated situations
- Maintain a positive work environment that supports a quality driven team
- Meet or exceed individual and team performance standards
- Facilitate meetings to communicate team performance goals and results; share general corporate communications; and provide a forum for surfacing opportunities and/or issues
Benefits
- comprehensive benefits
- career development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
