Enrollment Coordinator (Part Time)

AAA Club Alliance • King of Prussia, PA

4d • Onsite

About The Position

AAA Club Alliance is seeking a Part-Time Enrollment Coordinator to support our King of Prussia, PA location. This role involves delivering exceptional service while promoting AAA products and services. The position offers a consistent schedule with no work on Sundays and convenient store hours from Monday to Friday, 8 AM to 6 PM, and Saturday, 8 AM to 5 PM. This is a part-time position with a 25-hour work week.

Requirements

• High school diploma or equivalent; Associate degree preferred or work experience in lieu of degree.
• 2 years of previous sales, and/or customer service experience.
• Must maintain a satisfactory criminal history, as well as meet all state-specific legal requirements for this job.
• Must complete initial and on-going training and vendor background requirements.
• Ability to obtain Notary Public designation; if required.
• Hold a valid driver’s license if travel between locations is required.
• Excellent customer service skills, including problem resolution.
• Ability to learn, retain and communicate State specific Regulations required to complete client transactions.
• Ability to successfully complete all required departmental and vendor training workshops
• Ability to handle multiple activities, requiring the application of a substantial variety of policies and/or procedures to be used in combination.
• Excellent customer service and communication skills (oral, written and listening) to enable accurate completion of assignments, proper handling of complex transactions, and constructive interaction with others.
• Proficient in the use of Microsoft Office, Word, Excel, Internet, and competent keyboarding skills to accurately and efficiently complete daily work assignments.
• Above average computer skills with the ability to conduct basic troubleshooting on hardware and software.

Responsibilities

• Capture biometric data including electronic fingerprints according to the requirements of vendor and state regulations.
• Verify the applicant’s government-issued photo identification documents to ensure they are valid match to the individual prior to providing fingerprinting services.
• Collect fingerprints and biographic information from Applicants.
• Scan/transmit applicant information, fingerprints, documentation and biometrics using the computer equipment provided in accordance with program requirements.
• View and print appointment schedule using web-based application.
• Complete electronic reporting to vendor of successful completion of transactions, including a unique identifying number assigned.
• Make and maintain complete and accurate copies of transactions.
• Protect customers’ confidentiality and privacy in accordance with AAA Club Alliance and state specific regulatory requirements.
• Total quality control review of all applications for completeness, compliance and accuracy.
• Interface with helpdesk to resolved technical difficulties.
• Maintain confidentiality and secure customer data.
• Conducting other administrative duties as needed to support program requirements.
• Sell and represent AAA products and services in a manner that will build repeat business and generate sales of Membership, Financial Services products and generate Insurance referrals.
• Use established sales and service techniques to improve member/client retention, to meet or exceed quality standard scores, and to meet established productivity goals.
• Counsel potential members on the benefits and services of various membership plans with a concentration on selling Plus, Premier and auto renew.
• Conduct Membership Review for existing members, update and upgrade plans as appropriate and assist the member in understanding the value of their membership.
• Implement process improvement as needed.

Benefits

• Competitive Pay: The starting base compensation for this position is $15.46 to $19.71/hourly.
• AAA Premier Membership
• 401(K) Plan with company match up to 7%
• PTO accrued each pay period
• Paid company holidays
• Company provided volunteer opportunities
• Free AAA Membership
• Continual learning reimbursement

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED