Part Time Enrollment Intake Coordinator

Big Brothers Big Sisters Twin Cities•Minneapolis, MN

2d•$21 - $23•Hybrid

About The Position

As the largest and oldest mentoring agency in the region, Big Brothers Big Sisters Twin Cities (BBBS) has a strong foundation that supports life-changing mentoring relationships between caring adult volunteers (“Bigs”) and young people (“Littles”). By partnering with young people, parents/guardians, and volunteer mentors, BBBS defends and amplifies the potential of youth through impactful relationships, educational support, and increased confidence and social-emotional skills. Our mission is to create and support mentoring relationships that ignite the power and promise of youth. BBBS accomplishes its mission by: Providing deep and intentional partnerships with our youth, Building and sustaining deep relationships with our mentors, Building a strong organizational foundation, Creating a workplace culture that represents who we serve, Transforming our community to understand the importance of our youth.

Requirements

Bachelor’s degree in social services or related field. Or meet one of the following qualifications: Within 6 months of completing bachelor’s degree, AA degree and 2 years relevant work experience, No degree, 4 years of relevant work experience.
Understanding volunteer motivations or experience with volunteer intake and placement.
Knowledge and understanding of youth development and family dynamics.
Solid understanding of youth development principles and family dynamics or volunteer motivations and experience in intake and placements.
Proven ability to handle confidential and sensitive information with discretion.
Skilled in conducting interviews and writing clear, comprehensive assessments.
Familiarity with mandated reporting requirements and best practices.
Provides warm, responsive support to all participants, maintaining professionalism and empathy throughout the enrollment process.
Strong judgment and decision-making abilities; adept at problem-solving.
Effective at managing appointments and documentation with a focus on long-term goals and impact.
Approaches work with cultural humility and an equity lens; aware of systemic barriers affecting youth and families.
Goal-oriented with a commitment to quality, accountability, and measurable results.
Proficient in Salesforce or similar CRM platforms; recognizes the value of accurate data in driving positive outcomes.
The applicant can expect sitting in a normal seated position for extended periods of time by extending hand(s) or arm(s) in any direction.
The applicant must be able to lift up to 15 pounds (supplies box for facilitation.)

Nice To Haves

Spanish or Somali preferred

Responsibilities

Interview and assess diverse participants for eligibility for the program.
Schedule and conduct in-depth, virtual interviews. Some in-person for local candidates.
Co-Lead Orientation sessions at least once a quarter to provide participants with essential information about programs, policies, expectations, and available resources, fostering strong engagement and collaboration.
Champion coaching conversations that uphold our values of belonging, opportunity, continuous learning, and cultural awareness.
Ensure a high level of proficiency in applying child safety and risk management throughout all aspects of job duties, including acting as a mandated reporter.
Gather and review collateral information, as needed. For Volunteers this includes, but is not limited to, volunteer background checks, public domain search, references, counseling forms and surveys. For Youth and Families this includes speaking with teachers, therapists, and social workers, and administering surveys to assess youth outcomes and meet grant requirements.
Write detailed and comprehensive assessments based on participant interviews, including objective observations, recommendations for the right match, and additional support needed.
Complete all necessary database entries according to agency standards, with adherence to confidentiality.
Ongoing check-in’s with supervisor for case consultations and caseload review.
Adopt strengths-based perspectives when discussing specific groups or contexts, particularly those historically marginalized.
Handle data from youth, families, mentors, or other constituents with care, ensuring secure and private maintenance.
Stay informed about community needs, resources, and networks.
Collaborate with others to achieve goals outlined in the annual business plan.
Value and respect the unique backgrounds and experiences of individuals, creating a welcoming and supportive environment for all within the organization.
Represent BBBS well in the broader community.
Assist in agency-wide events and initiatives including recruitment, fundraising, event management, and community outreach.