Enrollment Coordinator

Wallace • Portland, OR

6h • $21 - $31 • Onsite

About The Position

Wallace Medical Concern is seeking an Enrollment Coordinator to serve as a trusted resource for patients seeking healthcare services, insurance coverage, and financial assistance. This role is crucial in creating a welcoming experience and helping individuals access the care they need. Wallace Medical Concern is a not-for-profit Federally Qualified Health Center with over 40 years of stability, dedicated to improving community health outcomes by offering comprehensive medical, dental, and behavioral health services. They are committed to supporting the whole person and ensuring every individual receives the care they deserve.

Requirements

• High school diploma or GED.
• One year of experience in a medical office setting, or two years of experience in a high-volume customer-facing environment.
• Knowledge of healthcare insurance terminology and insurance verification processes.
• Strong customer service and communication skills.
• Excellent organizational skills and attention to detail.
• Proficiency with Microsoft Office applications and computer systems.
• Ability to maintain strict confidentiality.
• Must be fluent in English.

Nice To Haves

• Bilingual in English and Spanish.
• Experience assisting underserved populations or individuals facing barriers to care.
• Experience conducting eligibility screenings and enrollment assistance.
• Familiarity with electronic medical record systems.
• Current Oregon Health Plan (OHP) certification or willingness to obtain certification within 30 days of hire.
• Experience working in a healthcare, community health, or social services environment.

Responsibilities

• Assisting patients with enrollment and re-enrollment in healthcare coverage programs, including the Oregon Health Plan (OHP).
• Helping patients complete Sliding Fee Program applications and gathering required documentation.
• Conducting eligibility screenings and verifying insurance coverage.
• Reviewing patient accounts prior to appointments to ensure accurate insurance and billing information.
• Assisting patients with billing questions and coordinating with external billing partners when needed.
• Scheduling medical, dental, and behavioral health appointments.
• Registering new patients and maintaining accurate records in the electronic health record system.
• Supporting patients with MyChart enrollment and use.
• Maintaining HIPAA compliance and protecting confidential patient information.
• Collaborating with scheduling, reception, billing, and clinical teams to support a seamless patient experience.
• Participating in quality improvement initiatives and supporting Wallace's mission and values.

Benefits

• Medical, Dental & Vision Insurance
• Paid Time Off
• Short-Term & Long-Term Disability Insurance
• Life Insurance
• AD&D Insurance
• Flexible Spending Accounts
• 401(k)
• Employee Assistance Program
• Student Loan Forgiveness: Wallace is a qualifying employer for Public Service Loan Forgiveness (PSLF) and other eligible loan repayment programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED