Enrollment Coach 1, 2, or 3

Louisiana State University

4d•Onsite

About The Position

This position plays a critical role in the recruitment and application processes for prospective online learners, serving as the initial point-of-contact for learners in fully online programs. The Enrollment Coach must be familiar with successful marketing practices, possessing a naturally enthusiastic and persuasive manner to successfully recruit online learners. In a team-oriented environment, the Enrollment Coach will work closely with Student Success Coaches, Enrollment Coordinators, Professional Development, Community Programs, and the larger OCE recruitment and retention team to recruit and admit a robust pool of applicants to online degree programs. The role is highly collaborative with both the marketing team and the Student Success Coach team to effectively support the prospect and student life cycle.

Requirements

Bachelor's degree with 0 -1 years of experience
Bachelor's degree with 1 year of experience
Bachelor's degree with 2 years of experience
Candidates who have relevant experience in key job responsibilities are encouraged to apply— a degree is not required as long as the candidate meets the required years of experience specified in the job description.

Nice To Haves

Possessing a naturally enthusiastic and persuasive manner to successfully recruit online learners.
Demonstrates increasing self-sufficiency in managing complex inquiries and serves as a mentor to new team members, guiding them through core processes and effective engagement techniques.
Expertly navigates and leverages technology systems for lead management, contributing to training, onboarding, and process improvement efforts to enhance team effectiveness in achieving recruitment success.

Responsibilities

As the first line of contact for prospective students, recruit and engage prospective learners by responding to all incoming requests (i.e., phone calls, emails, web-based interest forms). Ensure that targeted response times and accuracy guidelines are consistently met via a multi-channel approach. Runs and processes reports to ensure a seamless experience for active and prospective learners. Proactively interact with prospects at every stage of the admissions pipeline, with the goal of transforming prospective learners into quality applicants, and quality applicants into enrolled students. Coordinate with admissions and enrollment teams to facilitate logistics for online prospects; including faculty, admissions offices, enrollment offices, individual colleges, the Graduate School, Financial Aid, Student Success Coaches, and other applicable departments. Communicates constantly with prospects and constituent departments to ensure application, admission and enrollment of qualified learners. Tier 1 will support enrollment goals by meeting daily outreach metrics, taking ownership of student issues, and consistently asking for feedback and coaching. 65%
Utilizes technology systems to track the recruitment and admission of prospective online learners, including a CRM, SIS, and other systems. Proactively manage a personal database of leads to meet enrollment goals across an offering of degree programs and student pathways. 30%
Participates in continual professional development, working to ensure high levels of customer service excellence. Other duties may be assigned to assist in the overall success of the division. 5%
Recruit and engage prospective learners by responding to all incoming requests (i.e., phone calls, emails, web-based interest forms). Ensure that targeted response times and accuracy guidelines are consistently met via a multi-channel approach. Runs, analyzes, and processes reports to ensure a seamless experience for prospective learners. Proactively interact with prospects at every stage of the admissions pipeline, with the goal of transforming prospective learners into quality applicants, and quality applicants into enrolled students. Coordinate with admissions and enrollment teams to facilitate logistics for online prospects; including faculty, admissions offices, enrollment offices, individual colleges, the Graduate School, Financial Aid, Student Success Coaches, and other applicable departments. Communicates constantly with prospects and constituent departments to ensure application, admission and enrollment of qualified learners. Tier 2 will support enrollment goals by meeting daily outreach metrics, taking ownership and problem-solving the learner's needs, meeting established goals for this tier, and asking for feedback and coaching. Demonstrates increasing self-sufficiency in managing complex inquiries and serves as a mentor to new team members, guiding them through core processes and effective engagement techniques. 60%
Utilizes technology systems to track the recruitment and admission of prospective online learners, including a CRM, SIS, and other systems. Proactively manage a personal database of leads to meet enrollment goals across an offering of degree programs and student pathways. Efficiently manages technology systems and tools to optimize lead tracking and engagement, while supporting newer team members by sharing best practices for tracking and following up with prospective learners. 30%
Participates in continual professional development, working to ensure high levels of customer service excellence. Other duties may be assigned to support initiatives to further the overall success of the division. 10%
Student Recruitment-Recruit and engage prospective learners by responding to all incoming requests (i.e., phone calls, emails, web-based interest forms). Ensure that targeted response times and accuracy guidelines are consistently met via a multi-channel approach. Runs, analyzes, and processes reports to ensure a seamless experience for prospective learners. Proactively interact with prospects at every stage of the admissions pipeline, with the goal of transforming prospective learners into quality applicants, and quality applicants into enrolled students. Coordinate with admissions and enrollments teams to facilitate logistics for online prospects; including faculty, admissions offices, enrollment offices, individual colleges, the Graduate School, Financial Aid, Student Success Coaches, and other applicable departments. Communicates constantly with prospects and constituent departments to ensure application, admission and enrollment of qualified learners. Tier 3 will support enrollment goals by meeting daily outreach metrics, taking ownership and problem-solving the learner's needs, meeting established goals for this tier, and asking for feedback and coaching. Demonstrates increasing self-sufficiency in managing complex inquiries and serves as a mentor to new team members, guiding them through core processes and effective engagement techniques. 60%
Utilizes technology systems to track the recruitment and admission of prospective online learners, including a CRM, SIS, and other systems. Proactively manage a personal database of leads to meet enrollment goals across an offering of degree programs and student pathways. Expertly navigates and leverages technology systems for lead management, contributing to training, onboarding, and process improvement efforts to enhance team effectiveness in achieving recruitment success. 30%
Participates in continual professional development, working to ensure high levels of customer service excellence. Consistently contributes to initiatives and stretch assignments to support the overall success of the division. Other duties may be assigned. 10%