Enrollment/Billing Sr. Supervisor - Evernorth Health Services - Remote
About The Position
The Billing Supervisor is responsible for leading a team of Billing Analysts and Billing Representatives supporting client billing operations, accounts receivable management, cash application coordination, training, and issue resolution. This role ensures accurate and timely invoicing, drives collection performance, develops team capabilities, manages escalations, and partners across Operations, Client Services, Finance, Eligibility, Claims, and Implementation teams to deliver strong client and business outcomes. Responsibilities for the role include oversight of billing operations, billing discrepancies, reporting, KPIs, AR performance, and escalations.
Requirements
- Experience in billing, accounts receivable, revenue operations, healthcare administration, or related operations.
- Prior supervisory, leadership, or team lead experience.
- Strong analytical, problem-solving, and decision-making skills.
- Experience utilizing operational metrics and reporting.
- Strong communication and stakeholder management abilities.
Nice To Haves
- Healthcare payer, enrollment, eligibility, billing, or revenue cycle experience, preferred
- Experience leading organizational change or system implementations, preferred
- Experience developing, coaching, and training employees, preferred
Responsibilities
- Lead and Develop a High-Performing Team: Supervise, coach, and develop billing team members. Establish performance expectations and accountability measures. Conduct coaching, performance, and career development discussions. Foster employee engagement, teamwork, and continuous improvement.
- Training & Workforce Readiness: Lead onboarding and training for new hires. Ensure team proficiency in billing systems, processes, and client requirements. Identify skill gaps and implement development plans. Coordinate cross-training to improve operational flexibility and business continuity. Maintain training materials, job aids, and standard operating procedures. Support workforce readiness for new products, systems, and billing modernization initiatives.
- Billing & Accounts Receivable Operations: Oversee accurate and timely invoicing. Monitor AR aging, collections performance, and outstanding balances. Resolve billing discrepancies and payment application issues. Manage escalated client and operational issues. Support achievement of departmental financial and operational goals.
- Operational & Financial Management: Monitor key performance indicators, including: AR performance, Invoice accuracy, Collection effectiveness, Escalation resolution, Productivity and service metrics, Training and readiness measures. Prepare operational and financial reports for leadership. Identify risks, trends, and opportunities for improvement.
- Process Improvement & Change Leadership: Drive operational efficiency and quality improvement initiatives. Support implementation of new systems, tools, and workflows. Lead adoption and readiness efforts for billing modernization and other transformational initiatives.
Benefits
- medical
- vision
- dental
- well-being and behavioral health programs
- 401(k)
- company paid life insurance
- tuition reimbursement
- a minimum of 18 days of paid time off per year
- paid holidays
- leaves of absence
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
