Enrollment/Billing Sr. Supervisor - Evernorth Health Services - Remote

Cigna Healthcare•Missouri Work at Home, MO

3d•$62,400 - $104,000•Remote

About The Position

The Billing Supervisor leads a team of Billing Analysts and Billing Representatives responsible for client billing operations, accounts receivable management, cash application coordination, training, and issue resolution. The role oversees accurate and timely invoicing, collection performance, team development, escalations, reporting, KPIs, and AR performance. It partners with Operations, Client Services, Finance, Eligibility, Claims, and Implementation teams to support client and business outcomes. The supervisor establishes team expectations, coaches employees, leads onboarding and ongoing training, maintains job aids and standard operating procedures, and coordinates cross-training. The position monitors billing and AR results, prepares operational and financial reports, identifies risks and improvement opportunities, and leads process improvement and adoption efforts for new systems, workflows, and billing modernization initiatives. The position is remote. If working from home occasionally or permanently, an internet connection through cable broadband or fiber optic service with speeds of at least 10 Mbps download and 5 Mbps upload is required. The anticipated annual salary is $62,400–$104,000, depending on relevant factors including experience and geographic location. The position is anticipated to be eligible for an annual bonus plan.

Requirements

Experience in billing, accounts receivable, revenue operations, healthcare administration, or related operations.
Prior supervisory, leadership, or team lead experience.
Strong analytical, problem-solving, and decision-making skills.
Experience utilizing operational metrics and reporting.
Strong communication and stakeholder management abilities.

Nice To Haves

Healthcare payer, enrollment, eligibility, billing, or revenue cycle experience.
Experience leading organizational change or system implementations.
Experience developing, coaching, and training employees.

Responsibilities

Supervise, coach, and develop billing team members and establish performance expectations and accountability measures.
Conduct coaching, performance, and career development discussions; foster employee engagement, teamwork, and continuous improvement.
Lead onboarding and training for new hires and ensure team proficiency in billing systems, processes, and client requirements.
Identify skill gaps, implement development plans, coordinate cross-training, and maintain training materials, job aids, and standard operating procedures.
Support workforce readiness for new products, systems, and billing modernization initiatives.
Oversee accurate and timely invoicing; monitor accounts receivable aging, collections performance, and outstanding balances.
Resolve billing discrepancies and payment application issues and manage escalated client and operational issues.
Support departmental financial and operational goals.
Monitor KPIs including AR performance, invoice accuracy, collection effectiveness, escalation resolution, productivity, service metrics, and training and readiness measures.
Prepare operational and financial reports for leadership and identify risks, trends, and opportunities for improvement.
Drive operational efficiency and quality improvement initiatives.
Support implementation of new systems, tools, and workflows and lead adoption and readiness efforts for billing modernization and transformational initiatives.