US Virtual - Enrollment/Billing Representative (Healthcare)

VXI Global Solutions•Virtual- Alabama, NV

9d•Remote

About The Position

As an Enrollment/Billing Representative, you’ll play a key role in reducing accounts receivable by following standard procedures to edit, bill, and collect payment on basic claims. This role requires foundational knowledge of billing and collections, with general supervision or routine tasks.

Requirements

High school diploma or equivalent required.
2+ years in billing, collections, or call center environments preferred.
Proficiency in Microsoft Office Suite; ability to navigate and manage multiple systems simultaneously.
Exceptional verbal and written communication skills; ability to convey information with clarity and empathy.
Strong attention to detail with excellent organizational and accuracy skills.
High level of integrity in handling confidential information.
Ability to manage multiple priorities, deadlines, and a high-volume workload.
Self-starter and collaborative team player with a strong focus on quality and service.
Skilled in managing complex billing inquiries.
Strong negotiation and problem-solving skills.
Resilient and adaptable, able to maintain a positive attitude and professionalism when transitioning from challenging calls.
Reliable internet connectivity and a dedicated, distraction-free workspace.
Availability to work within the Contact Center operating hours.
Strong commitment to attendance and schedule adherence.
100% participation required for training.
100% attendance during the initial production period (First 90 Days).

Nice To Haves

Familiarity with Co-Pay Assistance programs (an asset).

Responsibilities

Prepares and reviews claims for billing accuracy.
Edit and submit claims following standard operating procedures.
Follow up on outstanding accounts and pursue collections from payers and patients.
Escalates complex or delinquent claims to the Senior Specialist for appropriate action.
Audit accounts for compliance and accuracy.
Support banking functions, including account setup, reconciliation, and payment processing.