Enrollment and Billing Specialist

UnitedHealth Group • Lexington, KY

5d • $18 - $32 • Onsite

About The Position

UMR, UnitedHealthcare’s third-party administrator (TPA) solution, is the nation’s largest TPA. When you work with UMR, what you do matters. It's that simple . . . and it's that rewarding. In providing consumer - oriented health benefit plans to millions of people; our goal is to create higher quality care, lower costs and greater access to health care. Join us and you will be empowered to achieve new levels of excellence and make a profound and personal impact as you contribute to new innovations in a vital and complex system. Opportunities are endless for your career development and advancement within UMR due to our record-breaking growth. Regardless of your role at UMR, the support you feel all around you will enable you to do what you do with energy, quality, and confidence. So, take the first step in what is sure to be a fast - paced and highly diversified career. As an Enrollment and Billing Specialist, you will be responsible for administering union-sponsored benefits, including health and welfare and pension plans. Your duties will include verifying participant eligibility, responding to inquiries, preparing correspondence for members and employers, processing contributions and monthly checks, and reconciling reports to resolve discrepancies. This role requires strong analytical skills, proficiency in PC applications and Excel, and a commitment to improving processes for greater efficiency and quality.

Requirements

• High School Diploma / GED OR equivalent work experience
• Must be 18 years of age OR older
• 1+ years of experience supporting accounts receivable operations, including reconciling billing transactions, posting deposits, and ensuring the accurate application of payments.
• Customer Service experience with demonstrated ability to manage difficult customer interactions, resolve issues effectively, and maintain high customer satisfaction through strong communication and problem-solving skills.
• Experience using Microsoft Excel (ability to create, edit, save, send, sort, filter, enter data, and use basic formulas in spreadsheets)
• Experience using Microsoft Windows and related computer applications, including accurate data entry, document management, and efficient navigation of multiple systems, with the ability to learn new technologies quickly.
• Must work on-site at the office located at 230 LEXINGTON GREEN, Suite 400, Lexington, KY 40503
• Must reside within 90 miles of the office location 230 LEXINGTON GREEN, Suite 400, Lexington, KY 40503
• Ability to work full time (40hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am – 5:00pm EST. It may be necessary, given the business need, to work occasional overtime.

Nice To Haves

• Experience in finance / accounting area
• Experience using Eligibility software
• Experience with Taft - Hartley OR Union Benefit Administration
• Experience with reconciling bank accounts
• Experience working with ERISA Compliant Benefit Funds
• Experience working with healthcare insurance enrollment / eligibility

Responsibilities

• Administration of Union-Sponsored Benefits, including health and welfare, pension and others
• Collection of data from participants to determine eligibility
• Answer questions via telephone and email to convey information regarding the provisions of the pension and health and welfare plans.
• Create various types of members or employer correspondence including letters and emails.
• Collection and data entry of participant hours worked and contribution amounts.
• Handle processing of monthly check processing and mailing
• Analytical and Researching techniques.
• Reconcile reports and payment discrepancies, analyze transactional data
• Perform basic clerical functions with proficient PC and Excel Skill
• Initiate and assist with developments/changes to increase or change quality and productivity.

Benefits

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED