Enrollment and Orientation Coordinator - Hayward

Rubicon Programs•Hayward, CA

6d•$25 - $27•Onsite

About The Position

The Coordinator reports to the Site Manager and is responsible for conducting program eligibility determination, processing program applications and referring clients to program activities. The Coordinator serves on a team providing services to economically disadvantaged populations through a Workforce Innovation and Opportunity Act (WIOA) employment and training program. This is a full-time, non-exempt position.

Requirements

Excellent technology skills - Microsoft Office Suite proficiency including using databases.
SharePoint, Salesforce, strong ability to schedule Teams and Zoom conference meetings.
Very accomplished in data entry.
Must have attention to details. Careful review of participants information to ensure accuracy and completeness, meeting program eligibility requirements.
Proof of a valid driver license, current auto insurance, and an acceptable Motor Vehicle Report may be required.

Nice To Haves

Work experience and expertise in the fields of employment services, workforce development or career counseling desired; must be able to demonstrate working knowledge of best practices for assisting economically disadvantaged and/or other under-represented populations.
Strong organizational skills and solid teamwork; interpersonal flexibility and the ability to work successfully with minimal supervision; excellent customer service, communication and group facilitation skills.

Responsibilities

Conduct weekly orientations outlining Rubicon program services, eligibility requirements and enrollment procedures.
Identify and develop opportunities to promote Rubicon’s programs and services to community participants and partnering organizations.
Facilitate informative workshops on program details and eligibility, both internal/external program information and eligibility workshops.
Assist individual applicants with completion of qualifying documentation for program eligibility and enrollment.
Make determination of program enrollments and coordinate/scheduling clients for program activities.
Maintain clear communication with clients throughout the process to provide support and address any potential barriers to program participation.
Attend program trainings, partnership meetings, and Rapid Response and community events for program recruitment and enrollment purposes.
Accurate collection of essential data and information.
Timely entry of this information into an electronic data system, and the tracking of important program and service-related information for reporting purposes.
Adherence to agency standards concerning the type, method and timing of data entry at all points of the participant eligibility and enrollment, as well as front end service delivery process with prospective participants and partnering agencies.
Demonstrated understanding of privacy protection and data security, ensuring the confidentiality of sensitive information throughout all stages of data handling.