Enrollment Advisor

Keypath Education•Schaumburg, IL

7h•$65,000 - $75,000•Remote

About The Position

The Enrollment Advisor role will be responsible for facilitating prospective students through the application process for their University of choice. The Advisor will uncover the needs and objectives of a prospective student through a set of interviews and help the student determine if the program or University is a fit for the student. The Advisor will also support the student through the admissions and registration process to ensure the student meets all requirements and deadlines.

Requirements

Bachelor’s degree required
Demonstrated critical thinking, decision-making, and problem-solving skills.
2-3 years of sales experience (in an outbound call center preferred)
General knowledge of higher education and/or College admissions and recruitment experience preferred.
Technically proficient.
Excellent written and verbal communication skills
Goal-oriented and demonstrated ability to meet sales targets.
Excellent written and verbal communication skills, including the ability to successfully work with all levels of management.
Supervisory management skills and the ability to oversee delegated tasks.
Proven ability to effectively provide training and explain processes and procedures.
Knowledge of planning processes and issues.
Proficient with Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint.
Experience with CRM system(s) preferred.
Self-motivated
Proactive
Able to multitask
Excellent written and oral communication skills
Strong attention to detail
Customer service skills
Team player
An understanding of the Higher Education and Post-Secondary Education sector, including working for a Higher Education Institution, is preferred

Nice To Haves

in an outbound call center preferred
General knowledge of higher education and/or College admissions and recruitment experience preferred.
Experience with CRM system(s) preferred.
An understanding of the Higher Education and Post-Secondary Education sector, including working for a Higher Education Institution, is preferred

Responsibilities

Communication with prospective students through phone calls, emails, or text messages regarding the University and program
Follow the departmental and management guidelines for lead management and moving leads through the different statuses in the CRM system.
Responsible for supporting students using a consultative process to ensure the student has all the information to make an informed decision about the University and program from lead to start.
Use the database to track student progress and any communication with students.
Achieve daily metrics surrounding number of calls per day, speed to lead metrics, talk time per day, number of applications per day as set by their Manager.
Provide feedback when needed on lead quality, quantity, and applicable trends.