Enrollment Advisor & MTSS Specialist (Remote)

Williamsburg Learning•Remote (Utah, US), CO

8h•Remote

About The Position

This position is a dual role, serving as an Enrollment Advisor from approximately April through August and as an MTSS Specialist from September through March. As an Enrollment Advisor, you will be a vital member of the Admissions Department and the first point of contact for prospective families, utilizing sales, communication, writing, and organizational skills to guide families in determining program fit and ensuring a strong start to the school year. As an MTSS Specialist, you will be a crucial part of the Academics Department, providing additional support to students through collaboration with families and mentors, and building tailored plans for student success.

Requirements

Two years of work experience in a conversational sales setting, and/or two years experience in a school setting where you directly engaged with parents and students (i.e. admissions, tutoring, teaching, as a TA, or similar)
Excellent interpersonal, organizational, and communication skills
Ability to work independently and manage your own schedule
Willingness to alternate between different types of work throughout the year
A computer with webcam (no older than two years)
Headset or headphones with echo-canceling mic
High-speed internet service (recommended 5 Mbps or more)

Nice To Haves

Associate’s degree or higher
Proficiency in HubSpot or similar CRM; HubSpot certifications are ideal
Ability to collaborate with a team to build toward a shared vision
Ability to empathize with and meet the needs of diverse students and families
Quick learner with various technology systems and processes

Responsibilities

Conduct Enrollment Consultations with prospective parents, explain program benefits, answer questions, and guide parents through enrollment options.
Assist parents with course selection, provide onboarding resources, and address pre-semester questions.
Track parent information and interactions in HubSpot, set and complete follow-up tasks, and report on performance metrics.
Stay informed about the Williamsburg curriculum, policies, and updates to provide accurate guidance.
Document new information and procedures in the team knowledge base.
Share feedback from parents, collaborate with colleagues, and recommend process improvements.
Support students needing extra help by creating personalized intervention plans through collaboration with families, mentors, and colleagues.
Track and update parents and mentors on student progress and share insights when additional services may be needed.
Run student support labs by inviting at-risk students, tracking attendance and assignments, and offering tips.
Help mentors implement effective classroom support strategies and attend training.
Coach students through academic challenges by assisting with assignments, providing tutoring, and teaching time management and study skills.
Join team meetings to report on and discuss student progress, share ideas, and set professional growth goals.
Research and suggest new ways to better support students.