Enhancement Account Manager

Down to Earth•Tampa, FL

16h

About The Position

The Enhancement Account Manager manages landscape enhancement projects for existing and prospective clients within a designated territory and a broad commercial landscape portfolio. The role works closely with maintenance account managers, operations teams, project managers, estimating teams, field crews, and clients to identify and sell ancillary services that improve property appearance, functionality, and long-term value. The position drives revenue growth while ensuring projects are delivered on time, within budget, and to high quality standards. The role combines client relationship management and consultative sales with project coordination and operational leadership. The manager evaluates sites, develops scopes and proposals with internal teams, oversees project execution and customer satisfaction, and supervises the operations team supporting the client portfolio. The position also involves working outdoors during summer months and traveling locally to client sites as needed.

Requirements

Bachelor’s degree in landscape management, horticulture, business, or a related field preferred; equivalent experience considered.
3–5 years of experience in landscaping, enhancement sales, project management, or a related client-facing role.
Ability to work outside during the summer months.
Proven ability to sell services and manage customer relationships in a service-based environment.
Strong understanding of landscape enhancement services, materials, and installation practices.
Excellent communication, presentation, and negotiation skills.
Ability to manage multiple projects and priorities in a fast-paced environment.
Proficiency with CRM systems, estimating tools, and Microsoft Office.
Valid driver’s license and ability to travel locally to client sites as needed.
Experience managing commercial landscape installation or enhancement projects and supervising field crews.
Ability to read scaled landscape and irrigation plans, verify quantities, and identify common Florida plant material.
Working knowledge of landscape installation practices and irrigation installation.
Strong computer skills for scheduling, tracking project details, and communicating updates.
Good communication skills with crews and customers, with a focus on quality, safety, and punch-list completion.

Nice To Haves

Minimum 5 years of account management experience in a service industry.
Minimum 2 years of leadership experience.
Experience in commercial, HOA, municipal, or large residential enhancement projects.
Familiarity with landscape design/build, irrigation upgrades, hardscapes, lighting, or arbor enhancements.
Strong collaboration skills with operations and production teams.
Experience working in a multi-branch or large landscaping organization.
Bilingual in English and Spanish is a plus.
Self-motivated, results-driven mindset with a consultative sales approach.

Responsibilities

Identify, develop, and sell landscape enhancement opportunities, including upgrades, renovations, seasonal improvements, and specialty projects.
Build and maintain client relationships through regular communication, site visits, and proactive recommendations.
Conduct site evaluations and collaborate with operations and estimating teams to develop enhancement scopes, pricing, and proposals.
Present enhancement plans and proposals professionally, addressing client objectives and budget expectations.
Coordinate with project managers and field teams to ensure successful execution of sold projects.
Monitor project progress, quality, and client satisfaction throughout each project lifecycle.
Resolve client questions or concerns promptly and professionally, with a high sense of urgency.
Track sales activity, pipeline, and performance using CRM or internal systems.
Meet or exceed assigned enhancement revenue and margin goals.
Stay informed about landscape design trends, materials, and best practices to provide recommendations.
Supervise the operations team supporting the client portfolio.
Identify, hire, retain, and develop top talent.
Build crew schedules, forecast project timelines, and manage multiple jobs simultaneously.
Track labor hours and job costs against project budgets.
Coordinate plant procurement, material deliveries, and subcontractors so crews have required resources.
Perform other tasks as assigned.