Engineering Technician – Software Development

TRUMPF•Santa Clara, CA

About The Position

The Engineering Technician I – Software Development is an entry- to mid-level technical resource supporting internal software development programs. Reporting to a department Technical Manager, the role helps identify and provide reliable solutions to product technical issues. It is accountable for software and firmware modifications and technical support for TRUMPF Huettinger high-power RF and VHF generator equipment. Customer support may also be provided by telephone and email. First-year travel is approximately 10–20%, including occasional international travel for training; additional travel may be required after training.

Requirements

At least 2 years of experience in similar software engineering or technical positions.
Ability to read and understand vacuum system architecture, including mechanical and electrical blueprints, and basic understanding of electrical and control systems.
Basic understanding of system and network communications technology, such as Ethernet, DeviceNet, and Profibus.
Proficiency in Microsoft Office and relevant administrative and industry software.
Strong communication, interpersonal, and organizational skills.
Associate degree required; an equivalent combination of education and experience will be considered.
Local travel to customer sites and U.S. and European travel for training when required.

Nice To Haves

Bachelor’s degree or higher in Software Engineering, Electrical Engineering, Physics, or Material Sciences.
Industry experience in semiconductor wafer fab equipment, vacuum coating and plasma processes, power supplies (DC, AC, and RF), or induction heating.
Customer service or technical support experience.
Proven project management skills.
Application programming experience.

Responsibilities

Maintain product and industry application knowledge, including semiconductor, display, and optical applications.
Explain technology and product positioning to business and technical users.
Provide design and specification development support to consultants, integrators, and distributors.
Respond to functional and technical elements of RFIs and RFPs.
Understand and relay customer requirements to internal stakeholders, progressing to client consultations and presentations of proposed designs and technical concepts.
Assist in designing and developing new products and tools that support business objectives.
Maintain accurate client account, opportunity, quote, project, contact, and correspondence records in company-approved databases.
Report the status of ongoing and future projects.
Travel to local project sites to provide start-up, integration, and training services; with experience, travel may include regional customer locations.
Resolve customer issues consistently with the company mission, values, and financial objectives.
Maintain professional business relationships with internal and external customers and stakeholders.
Cooperate with other TRUMPF Huettinger departments.
Provide technical support and perform software and firmware modifications for high-power RF and VHF generator equipment.
Provide customer support by telephone and email as needed.

Benefits

401(k) with generous company match.
Comprehensive medical, dental, and vision benefits.
Employer HSA contributions and 100% employer-paid vision premiums for employees and eligible dependents.
Tuition reimbursement and student loan guidance.
Paid family and parental leave programs and reproductive and family health resources.
Paid time off available from day one and 11 paid company holidays.
Company-paid life insurance at two times base salary.
Short- and long-term disability coverage.
Gym membership subsidy.
Employee referral bonuses.
Recognition awards.
Scholarship program for employees’ children.