Engineering Tech I

Westgate Resorts•Gatlinburg, TN

6d•Onsite

About The Position

The Engineering Tech I supports resort operations at Westgate Smoky Mountain Resort & Spa by performing maintenance projects, preventive maintenance, work orders, guest calls, and other tasks as directed by resort management. The role includes basic painting, caulking, wall repairs, plumbing diagnostics, electrical troubleshooting, TV and appliance installation and repair, and maintenance of resort equipment and facilities. The employee also helps manage procurement and inventory, uses resort operations software, and communicates professionally with guests, coworkers, and leadership. The position requires following safety practices, identifying potential hazards, and representing Westgate Resorts professionally.

Requirements

0 to 1 year of hands-on experience in trades and maintenance within a resort or commercial environment.
Must be at least 18 years old.
Must have a valid driver’s license to drive company golf carts.
Must be able to lift 50 lbs and work in outdoor weather conditions.
Written and verbal communication in English is expected.
Ability to be versatile, work well under pressure, and meet deadlines.
Ability to communicate effectively with immediate supervisors and resort leadership.
Must pass a background check and drug test and prove eligibility to work in the United States.

Responsibilities

Perform engineering projects, guest calls, blitzes, and preventive maintenance as directed by resort management.
Perform basic maintenance tasks, including painting, caulking, and wall repairs.
Conduct basic plumbing diagnostics on toilets, bathtubs, jacuzzis, showers, faucets, and sinks, including unclogging.
Reset breakers and GFCIs, replace light bulbs, and measure available voltage using appropriate tools.
Install or replace TVs, troubleshoot issues, and program remote controls, TVs, and other electronic devices.
Diagnose appliances, replace minor components, and assist with complete replacements as needed.
Participate in procurement and inventory processes to ensure materials and tools are available on-site.
Operate resort operations devices and software, including HotSOS and other applicable systems.
Communicate professionally through radios, phones, emails, and verbal interactions.
Perform maintenance and cleaning tasks as required by resort management.
Safely use hand tools, power tools, battery-powered tools, ladders, scaffolding, lifts, and appropriate PPE.
Follow safety guidelines and practices and identify potential safety hazards on the property.
Communicate with guests to understand their needs and help resolve them through positive interactions.
Adhere to CFI/Westgate Resorts policies and procedures.
Represent Westgate Resorts professionally through appearance, attire, and behavior.
Perform other tasks as assigned by resort operations leadership.