Engineering Team Lead - Customer Identity and Access Management

M&T Bank • Buffalo, NY

13d • $116,400 - $194,000 • Hybrid

About The Position

The Engineering Team Lead manages Engineers across multiple Scrum Teams and is responsible for development and systems support related to the Customer Identity and Authentication modernization effort. The role provides day-to-day direction aligned with departmental and client goals, the technology roadmap, and the organization’s North Star. It also manages client relationships and expectations, oversees the project queue, and pursues individual and organizational objectives at minimum cost.

The position oversees a team whose members are primarily engineers, architect individual contributors, or Engineering Supervisors. It directs staffing and project assignments, manages short-term staffing plans and multiple cost-center budgets, and exercises managerial authority over staffing decisions, performance reviews, promotions, salary recommendations, performance management, and terminations. The role also oversees application development, support and testing, infrastructure, project management, and other technology domains; contributes to requirements and design work; and maintains compliance with technology standards, risk controls, and audit requirements.

The role is based in Buffalo, New York, with an M&T work model of four days in the office and one day working from home. The bank considers TN and H-1B transfers on a case-by-case basis. The position is not open to candidates on F-1 student visas, including those eligible for CPT, OPT, or the STEM OPT extension.

Requirements

• A combined minimum of 9 years of higher education and/or work experience, including at least 4 years of engineering and/or architecture experience and 3 years of leadership experience.
• Experience implementing and supporting a customer-facing authentication experience.
• Experience with Azure cloud development.
• Customer Identity experience.
• Ability to work on multiple complex projects.
• Proficiency with project management, word processing, and spreadsheet applications.
• Complete understanding of the system development life cycle.
• Excellent problem-solving skills for issue resolution.
• Familiarity with application development software and hardware platforms.
• Excellent verbal and written communication skills.
• Excellent analytical and decision-making skills.
• Strong project management and presentation skills.
• Experience encouraging teamwork and serving as a role model while leading and directing others.
• Understanding of the technical, business, and operational impacts of a project or problem.

Nice To Haves

• Bachelor’s degree.
• At least 10 years of technology management or large-program leadership experience.
• Extensive application and product knowledge, including skills, applications, and functions in the technology area led.
• Subject matter expert understanding of supported applications and advanced knowledge of interfacing or integrated applications.
• Understanding of functions across multiple business areas.
• Proven mentoring and leadership capabilities.
• Experience with the skills, applications, and functions of the technology area.
• Good understanding of the Bank’s application framework.
• Awareness of the Bank’s business plan and strategic objectives, with the ability to shape direction.
• Self-motivated and able to motivate others.
• Understanding of the supported business areas and their terminology.

Responsibilities

• Consult with client management about short-range business requirements and recommend innovations that anticipate changing business needs; build positive client relationships.
• Monitor industry and vendor technology directions, particularly trends in Customer Identity and Access Management.
• Research and initiate changes to existing practices when necessary.
• Analyze vendors and products and make recommendations.
• Oversee application development, support testing, technology infrastructure and project management, and other technology domains.
• Serve as a subject matter expert, training and educating team members, stakeholders, and product partners as needed.
• Build rapport across the organization and foster professional communication and cooperation.
• Maintain relationships with vendors and professional organizations.
• Control team activities, assign personnel to projects, and direct their work.
• Ensure schedules are completed and plan short-term staffing.
• Implement technology consistent with Division standards and long-range plans; ensure compliance with Department and Technology standards, procedures, and documentation requirements.
• Translate requirements and assist staff with detailed specifications for system enhancements; manage design recommendations based on business and technology requirements and identify issues and concerns.
• Manage project plans and coordinate major project activities as needed; stay current on external activities that may affect the team or client environment.
• Develop and manage multiple cost-center budgets.
• Recommend and initiate policies and procedures that improve Department performance and effectiveness.
• Exercise managerial authority over staffing, performance appraisals, promotions, salary recommendations, performance management, and terminations.
• Adhere to company risk and regulatory standards, policies, controls, and Risk Appetite; design, implement, maintain, and enhance internal controls and escalate risk-related issues to management.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain internal control standards, including timely implementation of internal and external audit points and applicable issues raised by external regulators.
• Complete other related duties as assigned.

Benefits

• Competitive compensation.
• Health, welfare, and retirement benefits.
• 401(k) match at 5%.
• Work-life balance and flexible work arrangements.
• Banking Officers start with 25 days of paid time off plus 12 paid holidays.
• 40 hours of paid volunteer time per year.
• Additional benefits are available; details are referenced in the M&T Benefits Overview.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed