Engineering Sales Operations Lead

University of Richmond•Greensboro, NC

2d•Onsite

About The Position

The Engineering Sales Operations Lead is focused on the smooth delivery of the Engineered Systems to ensure world-class sales and customer service support. This position is responsible for implementing and executing processes, policies and procedures, organizing and coordinating engineering workflow from the field to the engineers.

Requirements

Bachelor’s Degree or equivalent combination of experience and education
Minimum 5 years of technical rental sales experience in the trench safety product/services line
Working knowledge of existing products and methods used in support of engineered excavation systems and how they are used in the rental market
Very process and detail oriented
Strong numerical and analytical skills
Teamwork driven
Proficiency with MS Office (specifically Word, and Excel)
Project management skills
Strong presentations skills
Strong customer focus/service skills
Engineering/mechanical aptitude: Ability to properly size, quote, install and maintain large projects
Familiar with sales support programs: SFDC, Dodge, PEC or other CRM software
Possesses the following additional competencies: leadership, strategic thinking, trade area cooperation and teamwork skills
Travel up to 50%
This position is deemed Safety Sensitive for purposes of United Rentals’ policies and procedures.

Responsibilities

Order Submittal – Ensure complete and accurate Questionnaires are submitted consistently and through the formalized process. Responsible for completion and accuracy quality control
Ensure opportunity creation and updates
Consult on requested solution to assure best solution for the customer
Submit to engineering with best chance for no revision
Work with ERPDM on best solution results and sales rep development
Conceptual Plan Development – Work with sales team to create the ideal solution for the customer.
Mediate engineering discussion to streamline chatter and get to best solution
Understand fleet availability and match to proposed conceptual
Proactively suggest potential sourcing and/or purchases to meet order requirements
Communicate with customers and/or sales team to clarify job requirements
Sales rep guidance/coaching to develop engineered systems expertise
Work with ERPDM on best solution results and sales rep development
Revision efficiency – strive for minimum revisions
Quoting – Arrive at a proposal that best fits the customer needs and maximizes our pricing opportunity
Complete all-inclusive proposals
Provide guidance on pricing, understand pricing dynamics i.e. competition, their price, rate achievement
Stamped Plan – Ensure timely and accurate delivery of the final stamped plan
Responsible for plan distribution
Work with all parties to verify accuracy
Support fleet matching
Revision efficiency – striver for minimum revisions
Facilitate with engineering and ERPDM to reduce delivery time while maintaining accuracy
Monitor pricing to minimize plan fee discounting
Suggest process improvements to reduce conceptual, quote, and plan turnaround time
District Support (Multi) – Support adjacent sales processus for multiple districts
Support job scheduling process and tools
Foster sales rep relationship – virtual, in-person (RAL’s), branch/district sales meetings
Participate in, present, and develop sales rep training
Strengthen customer relationships working sales team
Provide input on pricing, build consistency and continuity
KPI’s & reporting
Product Knowledge – Learn and train on the entire portfolio of engineered systems products
Become SME on products and applications
Proficient on suggesting engineered systems solutions
Good at training sales team and engineers on products and applications
Product introduction and discovery
Support vendor relationships related to engineered systems fleet requirements
Other duties as requests by management