Engineering Program Manager II IS - Voice Services

Providence • Irvine, CA

4d

About The Position

The Engineering Program Manager will work with their engineering counterparts to define and design solutions and services that delight caregivers and add value to Providence. Their responsibilities span the life of the solution or service and include collaboration with engineering and business stakeholders, engaging with caregivers, working with engineering to define the solution or service, managing the release, establishing the solution/service's identity in the ecosystem, and connecting with and supporting the caregiver community. This role requires deep contact center knowledge and familiarity with leading contact center projects, strategy, and architecture. Expertise in Cisco/Webex strongly preferred. Providence caregivers are not simply valued – they’re invaluable. Join our team at Enterprise Information Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Requirements

• Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, Engineering or an equivalent combination of education and experience.
• Minimum of 3 or more years of related contact center experience.
• Deep contact center knowledge.
• Familiarity with leading contact center projects, strategy, and architecture.

Nice To Haves

• Expertise in Cisco/Webex.
• Experience in a Healthcare environment.

Responsibilities

• Define and design solutions and services that delight caregivers and add value to Providence.
• Span the life of the solution or service.
• Collaborate with engineering and business stakeholders.
• Engage with caregivers.
• Work with engineering to define the solution or service.
• Manage the release of solutions/services.
• Establish the solution/service's identity in the ecosystem.
• Connect with and support the caregiver community.

Benefits

• Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level