Principal Engineering Program Manager IS - Voice Services
About The Position
The Principal Engineering Program Manager will work with their Engineering counterparts to define and design solutions and services that delight caregivers and add value to Providence. The scope of this role is both broad (across a business unit) and deep (in terms of technical, process and continuous improvement required to develop and build enterprise wide IS services). Their responsibilities span the life of the solution or service and include collaboration with Engineering and business stakeholders, engaging with caregivers, working with Engineering to define the solution or service, managing the release, establishing the solution/service's identity in the ecosystem, and connecting with and supporting the caregiver community. This role requires deep contact center knowledge and familiarity with leading contact center projects, strategy, and architecture. Expertise in Cisco/Webex strongly preferred. Providence caregivers are not simply valued – they’re invaluable. Join our team at Enterprise Information Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.
Requirements
- Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, Engineering or an equivalent combination of education and experience.
- Minimum 8 or more years of related contact center experience.
Nice To Haves
- Master's Degree or an equivalent combination of education and experience.
- Experience in a Healthcare environment.
- Expertise in Cisco/Webex.
Responsibilities
- Define and design solutions and services that delight caregivers and add value to Providence.
- Collaborate with Engineering and business stakeholders.
- Engage with caregivers.
- Work with Engineering to define the solution or service.
- Manage the release of solutions or services.
- Establish the solution/service's identity in the ecosystem.
- Connect with and support the caregiver community.
Benefits
- Best-in-class benefits uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security.
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What This Job Offers
Job Type
Full-time
Career Level
Principal
