Engineering Manager - Pay

Phorest

21d•Hybrid

About The Position

Phorest Salon Software powers over 11,000 hair and beauty salons and processes 7 million appointments a month. Phorest is the number 1 salon software brand for premium independent salons in its markets and aims to become a platform for other companies to build applications for premium salons. The system includes an in-salon software desktop application, Phorest Go (staff application), online bookings website, and custom native apps per salon. Phorest processes 3 million appointments, sends over 3 million SMS and 4 million emails monthly, with 200k online bookings and over 150 custom white label native apps. Phorest is expanding its Payments solutions, delivering online and in-store payment experiences. As an Engineering Manager, you will lead one of the teams within the Pay Pillar, focusing on scaling and improving payments infrastructure. Your primary responsibility will be to grow, coach, and motivate a team of engineers, helping them achieve their goals while driving Phorest’s objectives. The role involves setting the team up for success, removing blockers, and enabling smooth execution. You will collaborate with the Head of Engineering and Product team on strategy and with other teams on overlapping domains. Experience in establishing escalation processes for production issues, fostering operational excellence, championing observability, and promoting efficient time management is expected. Your leadership will maintain a stable, scalable, and innovative payment ecosystem.

Requirements

2+ years demonstrated impact in a similar leadership role, at scale and having direct reports
Bachelor's Degree in Computer Science or a similar related field
Strong proficiency and 5 years of professional experience with object-oriented software design - (for example Java, Kotlin, Ruby)
Experience designing scalable resilient solutions ideally in fintech domain
The ability to collaboratively lead the evolution of your team’s strategy, setting unambiguous roadmaps and goals for the team and then delivering on them in a healthy, predictable and sustainable way
Comfortable coaching team members.
Communicate expectations clearly and deliver individual feedback frequently
Proven history of building close working relationships with your product counterparts and external stakeholders (like payment providers or 3rd party solutions), with the ability to inspire and motivate, improve quality and productivity, while maintaining technical innovation and excellence
Strategic thinker, with an ability to express and convey thoughts in meaningful ways in a fast paced and evolving environment, with a high degree of autonomy
Experience working with and managing Agile teams, as well as driving improvement across the whole development process
Experience developing and supporting engineers in their personal growth and career progression.
Experience with monitoring and observability tools.

Nice To Haves

Fostering an environment where communication, teamwork, and collaboration are rewarded
Focus on quality, while increasing efficiency, delivering value and reducing waste

Responsibilities

Lead, mentor, and develop an engineering team within the Pay Pillar.
Foster a culture of continuous learning, personal growth, and open communication to enhance team engagement and performance.
Actively participate in recruiting, onboarding, and building a diverse and inclusive team.
Provide strong technical guidance, ensuring best practices, scalability, and maintainability in all solutions.
Work closely with the Principal Engineer to prioritize and address technical challenges effectively.
Contribute hands-on where needed—reviewing code, supporting system design, and guiding the team in building complex distributed systems.
Partner with Product Managers, Designers, and other Engineering teams to deliver cohesive, high-quality solutions.
Ensure technical solutions align with business goals and provide seamless payment experiences for our clients.
Champion the observability strategy, ensuring service level objectives (SLOs) are defined and met.
Implement robust monitoring tools to proactively detect and address system issues.
Establish effective escalation processes and advocate for operational excellence within the team.
Drive the execution of key technical projects, ensuring timely delivery while maintaining quality.
Identify bottlenecks, improve processes, and ensure the team follows software delivery best practices.
Regularly report to the Senior Engineering Manager on progress, strategy, and team challenges requiring support.