Engineering Manager, Journeys

Attentive

5d•$227,000 - $270,000

About The Position

Attentive is looking for an Engineering Manager to lead the Journeys team, which builds the product and systems that enable brands to create, publish, and run automated, event-driven customer communications across SMS, email, and push. You’ll lead engineers working across a visual journey-building experience and the distributed workflow platform behind it. You’ll balance product delivery with the operational rigor required for a customer-facing messaging system—improving reliability, observability, performance, and the ease with which customers and implementation teams can understand and troubleshoot their journeys. You’ll develop a high-performing team, guide technical and architectural decisions, and partner closely with Product, Messaging Platform, Content Tools, and other engineering teams. You’ll create clarity across complex initiatives and dependencies while keeping the team focused on scalable platform capabilities that improve customer outcomes.

Requirements

2+ years of experience managing software engineers
7+ years of professional software engineering experience
Strong technical foundation in distributed, event-driven systems, including workflow orchestration, APIs, data modeling, and scalable customer-facing applications
Experience guiding architecture and delivery across user-facing product experiences and high-volume backend systems, balancing customer impact, reliability, performance, and maintainability
Proven ability to partner with Product, Design, implementation teams, and engineering peers to refine requirements, prioritize work, negotiate tradeoffs, and deliver complex cross-functional initiatives
Experience leading reliable, operationally mature services, including incident response, on-call health, observability, and technical-debt reduction
A thoughtful people leader who hires, coaches, gives actionable feedback, manages performance, and builds an inclusive, high-accountability team culture
Clear, proactive communicator who manages delivery plans and stakeholder expectations, surfaces risks early, removes blockers, and uses modern—including AI-powered—engineering practices to improve team effectiveness

Responsibilities

Lead the Journeys team’s roadmap, delivery, and technical direction across the journey-building experience and workflow platform
Partner with Product, Design, implementation teams, and engineering peers to refine requirements, prioritize investment, negotiate tradeoffs, and resolve dependencies
Improve the reliability, observability, performance, and scale of customer-facing journey execution
Build a high-performing team through hiring, coaching, actionable feedback, and clear growth opportunities
Establish clear operating rhythms, delivery plans, and stakeholder communication; surface risks early and remove blockers
Balance immediate customer needs with durable, reusable product and platform capabilities