Senior Product Associate - Journeys & Integration

JPMorgan Chase & Co.•Plano, TX

19h

About The Position

As a Senior Product Associate in Consumer Bank, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success. The Journeys & Integration team is dedicated to creating personalized end-to-end customer journeys for Consumer Bank, that deliver customers the right message at the right time, in the right place. We are seeking a strategic product associate to support the business and product strategy, audience architecture and delivery of personalized customer experiences. In this role, you will serve as the critical liaison between business stakeholders and technical engineering teams to translate business vision into automated, data-driven customer experiences.

Requirements

3+ years of experience or equivalent expertise in product management or a relevant domain area
Proficient knowledge of the product development life cycle
Experience in product life cycle activities including discovery and requirements definition
Developing knowledge of data analytics and data literacy
Ability to speak both technical language with engineers and business language with non-technical stakeholders
Functional understanding of SQL
Martech expertise with strong strategy experience and deep technical literacy in audience and experience building, CRM systems, and marketing automation suites like Salesforce Marketing Cloud
Advanced stakeholder management, relationship-building and negotiation skills
Comfortable working in a highly matrixed organization and driving alignment across teams
Strong foundational knowledge of data structures, audience building and real-time decisioning engines

Nice To Haves

Demonstrated prior experience working in a highly matrixed, complex organization
Strategy and technical delivery experience, audience personalization strategies
Experience working directly within or leading scaled Agile framework (SAFe) or Scrum operational structures
Able to balance strategic, big-picture thinking with technical deep dives into details
Partner who exemplifies strong collaboration and drive innovation
Data driven and analytical, while also being a creative thinker
Vigorous and thorough in their management of details

Responsibilities

Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
Considers and plans for upstream and downstream implications of new product features on the overall product experience
Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
Writes the requirements, epics, and user stories to support product development
Support end-to-end personalization strategy and delivery of personalized, omni-channel Consumer Bank experiences
Translate complex business and marketing strategies into clear, actionable technical requirements and audience build specifications
Maximize capabilities of our existing technology stack and identify future state requirements
Support governance models and operational workflows that streamline journey delivery and speed to market
Collaborate with data science and analytics teams to embed modeling into delivery framework