Director, Product Integration

Internova Travel Group•Remote,

1d•$71,744 - $117,704•Remote

About The Position

The Director, Product Integration is responsible for the strategic leadership, development, implementation, and continuous evolution of Global Travel Collection's travel technology portfolio. This position oversees the Product Integration organization, ensuring the successful delivery, support, and optimization of corporate travel technology solutions while driving innovation, operational excellence, and exceptional customer experiences. The Director partners closely with Executive Leadership, Operations, Sales, Product Management, Technology, and third-party technology providers to define product integration strategies, manage enterprise technology initiatives, and ensure seamless implementation of travel technologies including online booking tools, Global Distribution Systems (GDS), profile management platforms, duty of care solutions, virtual payment technologies, and other strategic travel applications. The Director is accountable for service delivery, operational performance, customer satisfaction, vendor relationships, quality assurance, technology roadmap execution, and the ongoing advancement of Product Integration capabilities.

Requirements

Minimum 10 years of experience in corporate travel technology, travel operations, or travel technology leadership.
Minimum 7 years of progressive leadership experience managing technology, implementation, or product support teams.
Minimum 7 years of hands-on experience with Global Distribution Systems (GDS), including: Sabre (required), Amadeus, Travelport+.
Extensive experience implementing and supporting corporate travel technologies.
Experience leading enterprise technology implementations and organizational change initiatives.
Demonstrated success managing cross-functional teams and strategic technology programs.
SAP Concur Travel

Nice To Haves

Certify
Online Booking Tools
Profile Management Systems
Virtual Payment Solutions
Duty of Care Platforms
Travel technology integrations and API implementations
Vendor management and strategic partnership development
Bachelor's Degree in Business, Information Technology, Hospitality, Computer Science, or a related field preferred.
Equivalent travel industry leadership experience will be considered.
Professional certifications in Project Management (PMP), Agile, ITIL, or travel technology platforms are considered a plus.

Responsibilities

Develop and execute the Product Integration strategic roadmap aligned with Global Travel Collection's business objectives.
Establish department goals, KPIs, and long-term operational strategies.
Lead organizational change initiatives related to travel technology and digital transformation.
Identify opportunities to improve advisor experience, customer experience, operational efficiency, and technology adoption.
Serve as the executive sponsor for major technology implementations and enterprise initiatives.
Lead, mentor, and develop Managers, Senior Product Integration Specialists, Product Integration Specialists, and Customer Support personnel.
Build a high-performing organization focused on accountability, innovation, collaboration, and customer excellence.
Develop succession plans and career development programs for the Product Integration team.
Oversee workforce planning, staffing, budgeting, resource allocation, and departmental performance.
Conduct performance reviews and establish measurable development objectives.
Provide strategic oversight for the implementation, support, and optimization of corporate travel technologies, including: SAP Concur, Certify, Profile Management Solutions, Online Booking Tools, Virtual Payment Solutions, Duty of Care Platforms, Client-facing travel technology solutions.
Collaborate with Product Management and Technology teams to define future product enhancements.
Evaluate emerging travel technologies and recommend new solutions that improve advisor and client experiences.
Ensure technology solutions align with business objectives and customer requirements.
Provide executive oversight and strategic direction for Global Distribution System technologies including: Sabre (required), Amadeus, Travelport+.
Driving GDS strategy across the organization.
Overseeing GDS integrations with internal and third-party systems.
Managing vendor relationships and strategic partnerships.
Ensuring system stability, scalability, and performance.
Leading testing strategies for major GDS enhancements and releases.
Oversee all client technology implementations from project initiation through production.
Ensure successful onboarding and adoption of corporate travel technologies.
Establish implementation standards and best practices.
Drive customer satisfaction through exceptional service delivery.
Serve as executive escalation point for strategic customer issues.
Provide executive oversight of the Product Integration Customer Support Desk.
Establish and monitor Service Level Agreements (SLAs), operational metrics, and customer satisfaction goals.
Drive continuous improvement initiatives to increase efficiency and service quality.
Lead communication strategies during technology incidents and major system outages.
Ensure consistent delivery of exceptional advisor and client support.
Establish enterprise testing methodologies for new product releases and enhancements.
Oversee Quality Assurance strategies and governance.
Ensure thorough validation of system enhancements prior to deployment.
Standardize operational processes and documentation.
Promote automation and process improvement initiatives across Product Integration.
Develop and maintain executive relationships with key technology vendors.
Negotiate priorities, escalation processes, and strategic initiatives with technology partners.
Partner with Sales to support client presentations, technology demonstrations, and business development opportunities.
Collaborate with Operations, Technology, Finance, and Executive Leadership on enterprise initiatives.
Represent Product Integration in executive meetings and cross-functional governance committees.