engineering manager, Customer Experience Engineering - ST; Seattle WA

Starbucks Coffee Company•Seattle, WA

2d•$162,200 - $270,300•Hybrid

About The Position

As the Manager of the FMO Cloud Services & Operations team, you will lead a group of engineers responsible for building, operating, and scaling platforms that enable seamless fulfillment and management of customer orders across coffeehouses. You will drive the reliability, performance, and operational excellence of cloud services and deployment pipelines that power high performing applications across a fleet of 20K+ edge devices. This role is critical in shaping team culture, advancing technical strategy, and partnering with cross-functional leaders to deliver exceptional, measurable business outcomes.

Requirements

Minimum of 10 years of professional experience in software engineering building and supporting retail applications and/or platforms
Minimum of 4+ years of experience in directly managing a team of engineers.
Hands on development experience with at least one modern programming language, preferably C# or GO
Proven track record of shipping high-quality, consumer-facing applications with a strong focus on user experience and performance.
Demonstrated ability to lead technical architecture/design discussions and to drive technical decision-making.
The ability to track and drive meaningful metrics
A thoughtful, empathetic approach to leadership and collaboration.
A strong foundation in core SRE principles, including incident management, blameless retrospectives, observability, and disciplined change management.
You believe in the value of automation and will champion practices that drive reliability and drive the adoption of cross-team processes and tooling.
Excellent leadership, communication, and interpersonal skills, with the ability to inspire and motivate a team.

Responsibilities

Setting goals for the team, developing organizational capability, and modeling how we work together
Developing strategic and operational plans for the work group, managing execution, and measuring results
Providing technical expertise and executing technical responsibilities
Providing partners with coaching, feedback, developmental opportunities, and building effective teams
Production Support for application and platform components
Partner with engineering teams and product managers to support new store and equipment builds and feature launches while ensuring operational readiness before go-live.
Own the health, stability, and uptime of SPC services, driving incident management, root cause analysis, and continuous service improvement.
Define operational roadmaps, prioritize reliability initiatives, and ensure execution against business and customer experience goals
Implement observability, monitoring, alerting, and automation to enable proactive issue detection, self-healing systems, and reduced operational toil.
Track and report your team's progress using metrics that capture customer impact, SLA compliance, and system health
Build and lead a team of product-centric, reliability and observability-focused engineers.
Lead the socialization and documentation of clear and consistent processes for provisioning, validating and troubleshooting cloud resources
Think critically about and advocate for process and automation improvements prioritizing event-driven automated remediation as the end goal.
Drive a culture of collaboration, support and mutual respect

Benefits

medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits
short-term and long-term disability
paid parental leave
family expansion reimbursement
paid vacation from date of hire
sick time (accrued at 1 hour for every 25 hours worked)
eight paid holidays
two personal days per year
401(k) retirement plan with employer match
discounted company stock program (S.I.P.)
Starbucks equity program (Bean Stock)
incentivized emergency savings
financial well-being tools
100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan
student loan management resources
access to other educational opportunities
backup care
DACA reimbursement