Engineering Lead, Clinical Operations

Clover Health

2d•$223,100 - $290,000•Remote

About The Position

Clover’s Business Enablement team advances technology while supporting security and compliance across the organization. The Engineering Lead, Clinical Operations will build and own the technical direction and delivery of systems that support clinical teams providing services in the field and in members’ homes. This includes scheduling, dispatch, field and mobile workflows, and software connecting equipment and home technology to operations. An initial focus may be an “Air Traffic Control” system for field operations, helping supervisors understand what is happening and respond when plans change. The role works closely with the people performing the work to identify what information they need, which issues software can help resolve, and when a person should intervene. This is a hands-on product and engineering role: understand business problems, shape solutions, build useful increments, and assess their effectiveness. The role may begin without direct reports and is expected to coach and eventually manage one or two engineers. The successful candidate will continue building personally while helping others develop. Hardware or connected-device experience may be useful but is not required; the central focus is dependable software for an operation that changes throughout the day. Clover describes its culture as remote-first. The company is reinventing health insurance through data and human empathy, using custom software and analytics to help clinical staff provide personalized care. The company emphasizes putting members first, mission-driven work, and diversity and inclusion.

Requirements

Strong production software engineering experience and ownership of meaningful work end-to-end, while continuing to build regularly.
Ability to work across backend services, APIs, data flows, user interfaces, and operational workflows.
Strong product instincts and ability to learn unfamiliar domains directly and work with the people using the software.
Iterative, curious approach to technology, including ability to describe exploring an unfamiliar system, trying a practical prototype, or tracing a failure across boundaries.
Use of AI in engineering work and practical experience building or integrating AI-backed capabilities, with clear verification and evaluation.
Ability to coach engineers and interest in responsibility for a small team as it develops.

Nice To Haves

Formal management experience.
Hardware or connected-device experience.

Responsibilities

Work with supervisors, clinical field staff, and operations leaders to understand schedules, travel, capacity, handoffs, and operational exceptions.
Build field visibility and intervention tools that provide useful context, distinguish current facts from missing information, and help supervisors respond to changing conditions.
Develop scheduling and dispatch capabilities that match people and visits to practical constraints and let operating staff review and adjust plans.
Build and debug APIs, mobile workflows, integrations, and data flows for field teams, connected equipment, and home technology.
Prototype quickly and ship focused increments; decide deliberately what to build, integrate, or buy.
Use AI for development, investigation, prototyping, analysis, and workflow capabilities, while verifying behavior and making failures understandable and recoverable.
Coach engineers and take on a small number of direct reports as the team develops.
Maintain clear ownership, sound engineering practices, and credible delivery commitments.
Partner with Product, Special Project Leads, IT, Counterpart, and the Engagement lead at interfaces shared with field operations.
Learn how field operations work, ship an improvement used by supervisors or field staff, and develop a technical plan grounded in operational constraints and exceptions.
Deliver useful increments that improve supervisors’ ability to understand and respond to disruptions, improve scheduling and field workflows, and clarify technical ownership.