Operations Engineering Lead

Linktree

1d

About The Position

As Operations Engineering Lead at Linktree, you will shape how the company works and scales by combining operational expertise, technology, and change management. You will help teams work faster, make better decisions, and deliver more consistent outcomes by improving workflows, identifying automation opportunities, and developing systems that enable the business to plan, collaborate, and execute more effectively.

You will lead a small engineering team and own the internal platform and mission-critical tools that turn operational opportunities into working solutions. You will partner with teams across functions, lead improvements from initial idea through implementation and sustained adoption, and help employees build the skills and confidence to improve their own processes. You will also encourage practical use of AI and automation as part of everyday operations.

The role has broad scope across Linktree, from improving a team's day-to-day workflows to scaling successful changes across the business. You will remain close to the work and measure results such as turnaround time, manual effort, quality, and adoption.

Requirements

• Experience improving how teams and businesses operate, with measurable gains in efficiency, speed, and quality.
• Understanding of how people, processes, and systems work together.
• Experience mapping workflows, identifying bottlenecks and root causes, and prioritizing opportunities based on business impact.
• Experience redesigning processes within individual teams and across functions.
• Ability to work with business leaders and process owners to understand needs, agree on outcomes, and develop solutions combining process changes with technology.
• Ability to build support, resolve competing priorities, and establish clear ownership.
• Proven experience leading change from initial engagement through communication, training, rollout, and sustained adoption.
• Ability to anticipate barriers, address resistance, and help teams embed new ways of working.
• Experience taking opportunities from discovery and business case through implementation and ongoing improvement, defining success, measuring results, and using feedback to refine solutions.
• Understanding of how internal tools, integrations, automation, and AI can improve operations, and ability to translate business needs into technical requirements.
• Ability to make informed decisions about what to build, buy, or integrate.
• Ability to lead a small engineering team, contribute closely to implementation, and coach colleagues across the business to improve their processes and tools.

Responsibilities

• Work with teams to understand goals and bottlenecks, identify improvement opportunities, and prioritize a balanced pipeline of quick wins and larger initiatives based on impact, effort, and risk.
• Partner with business leaders and process owners to redesign workflows, clarify ownership, and improve handovers within and across teams.
• Lead initiatives from problem definition and business case through implementation, training, rollout, and sustained adoption.
• Set the direction and roadmap for the internal tooling platform, build reusable capabilities, and make decisions about what to build, buy, integrate, or retire.
• Own the reliability, security, maintainability, and cost of the internal tooling platform.
• Keep mission-critical systems used daily by teams such as Customer Support healthy and improving as their needs change.
• Promote practical uses of AI and automation through coaching, training, and reusable examples, with clear guidance on data handling and human oversight.
• Develop and lead a small engineering team, connecting its work to operational priorities.
• Track turnaround time, manual effort, quality, and adoption, and use results and feedback to guide continuous improvement.

Benefits

• Annual wellbeing allowance that can be used for items such as fitness memberships, development courses, childcare, travel, charitable donations, pet insurance, and home office setup.
• For US-based employees, 100% coverage of monthly premiums for employees and 80% coverage for dependents for medical, dental, vision, disability, and life insurance.
• Employer contribution toward retirement.
• Generous time off for vacation, holidays, parental leave, volunteer time, and other categories.
• Employee stock option program.
• Cash, equity, and benefits as part of a fair and competitive compensation package.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed