GPS HST Engineering Delivery Manager

Deloitte • Nashville, TN

143d

About The Position

As an Engineering Delivery Manager II on Deloitte’s GPS HST Technology team, you will oversee the lifecycle and ongoing delivery of state public assistance eligibility and enrollment systems. The role includes managing system performance, reliability, scalability, upgrades, integrations, modernization projects, and production support. You will coordinate with vendors, system integrators, internal IT teams, business stakeholders, policy teams, and operations to translate policy and regulatory requirements into system functionality.

You will lead and mentor developers, analysts, and support staff; promote Agile and DevOps practices; plan workloads; and drive continuous improvement. The position also supports accurate eligibility determinations and data integrity, reporting and analytics, data exchanges, service-level monitoring, and timely resolution of production incidents. The role is available in Dallas, Texas; Hermitage, Tennessee; Mechanicsburg, Pennsylvania; and Miami, Florida. Travel may average 0–20%, depending on the work and clients served.

Requirements

• 10 or more years of consulting and/or industry experience.
• Experience with state public assistance systems supporting eligibility and benefits determination and case management.
• Experience supporting state clients in one or more of eligibility determination, benefits calculation, benefits issuance, or information management.
• Bachelor’s degree.
• Ability to travel an average of 0–20%, based on the work performed and clients and industries/sectors served.
• Ability to work independently and collaboratively.
• Effective written and verbal communication skills.
• Meticulous attention to detail and quality of work.
• Ability to build and sustain professional relationships.
• Ability to lead projects or workstreams.
• Ability to manage and prioritize multiple tasks in a fast-paced, dynamic environment.
• Strong interpersonal skills and professional demeanor.
• Ability to meet deadlines.
• Ability to mentor and provide clear guidance to others.

Nice To Haves

• Experience managing mid-size engagements or workstreams and leading multiple team members.
• Experience mentoring or leading multiple team members.

Responsibilities

• Manage the lifecycle of eligibility and enrollment public assistance programs.
• Oversee application performance, reliability, and scalability.
• Coordinate system upgrades, patches, and enhancements.
• Ensure integration with related systems, including MMIS and HIX/Marketplace systems.
• Lead projects related to eligibility system transformation and modernization.
• Develop project plans, timelines, and budgets.
• Coordinate with vendors, system integrators, and internal IT teams.
• Monitor project risks, issues, and dependencies.
• Collaborate with business stakeholders, policy teams, and operations to gather requirements.
• Translate policy and regulatory requirements into system functionality.
• Act as a liaison between technical teams and business users.
• Manage and mentor application developers, analysts, and support staff.
• Promote Agile and DevOps practices for continuous delivery and improvement.
• Plan workloads and support team performance.
• Ensure accurate eligibility determination logic and data integrity.
• Oversee reporting and analytics related to enrollment, eligibility, and compliance.
• Support data exchanges, including the Federal Data Services Hub and state systems.
• Ensure timely resolution of production issues and incidents.
• Establish SLAs and monitor service performance.
• Drive continuous improvement and process optimization.

Benefits

• Broad range of employee benefits.
• Potential eligibility for a discretionary annual incentive award, subject to program rules and individual and organizational performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior