Engineer

MCR • Carlisle, PA

16h • $16 - $23 • Onsite

About The Position

The Engineer at Residence Inn Carlisle responds to guest repair requests, performs preventative maintenance in guest rooms and public spaces, and helps ensure the property remains safe, clean, organized, and in good working order. The role includes conducting full-property walks at the beginning and end of scheduled shifts, documenting and completing maintenance needs, keeping maintenance areas orderly, and following applicable safety procedures and pool and spa health codes. Emergency and life-safety concerns must be reported to the immediate supervisor and General Manager, and emergency response must follow information in Material Safety Data sheets.

The Engineer is also expected to contribute to MCR’s standards for guest service, cleanliness, product quality, and teamwork. This includes greeting and assisting guests, supporting guest satisfaction, maintaining accurate checklists and handover reports, communicating professionally, and helping with cleaning guest rooms or public spaces when needed. The role requires following established procedures, working a varied schedule according to hotel needs, and performing other job-related duties as assigned.

Requirements

• Must be at least 18 years old.
• Must have a positive, can-do attitude and willingness to learn.
• Must be able to understand and follow established guidelines and procedures.
• Must work well in stressful, high-pressure situations.
• Must be effective at listening to, understanding, clarifying, and resolving concerns raised by coworkers and guests.
• Must communicate information and ideas clearly.
• Must have a desire to serve guests.
• Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays, based on hotel demands.
• Must arrive and clock in on time, clock out at the scheduled shift end unless otherwise directed, and never work off the clock.
• Must clock in and out for breaks at the designated scheduled times and provide sufficient notice when calling out, as directed by a supervisor.
• Must read, write, understand, and communicate effectively in English.
• Must be able to meet the described physical demands, including lifting 50 or more pounds.
• At least 2 years of work-related experience in a commercial facility, hospitality, or related field is preferred.

Nice To Haves

• Technical, trade, or vocational school degree preferred.
• At least 2 years of work-related experience in a commercial facility, hospitality, or related field preferred.

Responsibilities

• Respond to guest requests for general repairs and confirm and document completion through the electronic work order platform.
• Keep room and public-space preventative maintenance current and on schedule according to the hotel’s PM Program.
• Follow safety measures and approved work checklists, and ensure pool and spa areas comply with applicable health codes.
• Report emergency or life-safety concerns to the immediate supervisor and General Manager; respond to emergencies using information in Material Safety Data sheets.
• Conduct full-property walks at the beginning and end of scheduled shifts, documenting and completing maintenance needs.
• Keep maintenance areas clean and organized during the shift and before departure.
• Greet and assist guests warmly, use guests’ names when possible, and help resolve guest concerns with hospitality and urgency.
• Maintain clean and organized workspaces and help clean guest rooms or public spaces as needed.
• Complete operational checklists accurately and on time, and provide accurate, timely shift handover reports.
• Communicate clearly, honestly, and professionally and collaborate with team members to support guests and hotel operations.
• Wear an approved clean uniform and nametag and maintain grooming standards.
• Follow schedules and timekeeping procedures, including clocking in and out for shifts and designated breaks, and provide notice for call-outs as directed.
• Perform other job-related duties and follow job-related instructions as assigned.

Benefits

• Hotel discounts
• Weekly pay
• Paid time off
• Retirement options
• Referral bonuses
• Career advancement and upward mobility
• Health, dental, and vision insurance available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed