Engineer/ HandyMan

Highgate Hotels•Carolina, PR

About The Position

The Engineer, Level 1, is responsible for keeping the property in the best possible condition while minimizing inconvenience to guests and employees. The role performs repair and preventive maintenance work across hotel systems and facilities, maintains required records, and ensures work complies with local, state, and federal codes. The position also requires a courteous, service-oriented approach when interacting with guests and employees and the ability to respond to operational needs.

Requirements

Effectively communicate verbally and in writing with employees and guests at all levels in an attentive, friendly, courteous, and service-oriented manner.
Listen effectively to, understand, and clarify concerns raised by employees and guests.
Multitask and prioritize departmental functions to meet deadlines.
Understand and apply complex information and data from various sources to meet objectives.
Maintain confidentiality of information.
Show initiative, including anticipating guest or operational needs.
Maintain regular attendance in compliance with hotel standards and scheduling requirements.
Maintain high standards of personal appearance and grooming, including wearing the proper uniform and nametag.

Responsibilities

Repair hotel air-conditioning systems, including changing filters, cleaning coils, and replacing motors.
Perform preventive maintenance on equipment such as boilers, chillers, HVAC systems, and electrical systems.
Take required equipment readings and test cooling towers, recording readings.
Replace and program televisions as needed.
Replace light switches, receptacles, bulbs, and fixtures.
Repair furniture and replace or repair pumps.
Perform plumbing repairs, including clearing clogged drains and repairing pipes, washers, handles, and drain fittings.
Read and understand blueprints and wiring diagrams.
Trace and repair water lines.
Troubleshoot and repair kitchen equipment.
Maintain repair and preventive-maintenance records.
Perform and maintain work in compliance with local, state, and federal codes.
Test, clean, and repair swimming pools and spas.
Paint designated areas and repair and finish sheet rock.
Repair wall coverings.
Repair and program the hotel electronic lock system.
Attend required hotel meetings and training.
Maintain regular attendance, personal appearance, grooming, uniform, and nametag in accordance with hotel standards.
Support safe and efficient hotel operations, identify problem areas, and assist with implementing solutions.
Handle problems by anticipating, preventing, identifying, and resolving them as needed.
Cross-train in other hotel-related areas and maintain confidentiality of information.
Anticipate guest or operational needs and perform other duties as requested by management.