Engineer ServiceNow IT Asset Management

Academy•Katy, TX

18h•Onsite

About The Position

Academy Sports + Outdoors is seeking a skilled Engineer to focus on IT Asset Management (ITAM) within the ServiceNow platform. This role is crucial for maintaining and enhancing our IT asset data, ensuring compliance, and optimizing costs. The ideal candidate will have a strong understanding of ServiceNow ITAM capabilities, including HAM Pro and SAM Pro, and experience with CMDB, Discovery, and Service Graph. You will be responsible for designing, implementing, and supporting ITAM solutions that align with our platform strategy and CSDM architecture, driving automation across the asset lifecycle, and collaborating with various teams to achieve business outcomes. This is an opportunity to contribute to a growing company with a strong culture that values fun and people first.

Requirements

Bachelor’s degree in Information Technology, Computer Science, Engineering, Business Information Systems, or a related field, or equivalent practical experience
5+ years of experience in ServiceNow ITAM, CMDB, IT Operations, or a related enterprise technology environment
Hands-on experience implementing and supporting HAM Pro and SAM Pro
Experience with CMDB, Discovery, and/or Service Graph
Experience supporting asset lifecycle processes, governance, compliance, and audit readiness
Strong understanding of ServiceNow ITAM architecture, including HAM Pro, SAM Pro, normalization, reconciliation, and lifecycle states
Strong knowledge of CMDB, Discovery, Service Graph, and CSDM concepts
Ability to translate business requirements into scalable, maintainable ITAM solutions aligned to platform architecture
Experience designing automation-driven workflows across the asset lifecycle
Strong understanding of software licensing, asset lifecycle governance, compliance controls, and audit support
Ability to build dashboards and reporting for asset performance, lifecycle health, spend visibility, and risk exposure
Strong cross-functional collaboration and stakeholder management skills
Acceptable level of hearing and vision to perform job duties.
Adhere to company work hours, policies, procedures, and rules governing professional staff behavior.
Regular office attendance is required.

Nice To Haves

ServiceNow certifications such as CIS-HAM, CIS-SAM, CIS-ITOM, or CSA preferred
Experience in retail, multi-site, or distributed operating environments preferred

Responsibilities

Serve as the technical owner for ITAM capabilities (HAM Pro / SAM Pro) within the ServiceNow platform
Design, implement, and evolve ITAM capabilities aligned to platform strategy and CSDM architecture
Align ITAM with CMDB, Discovery, and Service Graph to ensure a single, trusted source of asset data
Translate business and operational requirements into scalable, maintainable platform solutions while minimizing technical debt
Drive automation of asset lifecycle workflows and continuous platform improvement
Lead asset lifecycle processes from procurement through disposal, ensuring accuracy, auditability, and compliance
Define and enforce data standards, normalization rules, and governance controls across asset classes
Establish and support ITAM governance processes for audit readiness and regulatory compliance
Partner with Information Security and compliance teams to strengthen asset visibility and risk posture
Identify software license compliance risks and cost optimization opportunities across the enterprise
Develop KPIs, dashboards, and reporting for asset performance, lifecycle health, and compliance exposure
Partner with IT, finance, procurement, operations, and vendors to align asset strategy to business outcomes
Contribute to the ServiceNow platform modernization program, advancing ITAM as a foundational capability
Support alignment to CSDM and enterprise data strategy, improving consistency and quality of asset data
Help mature ITAM into a scalable, enterprise-grade capability supporting 325+ retail locations