Engineer ServiceNow IT Asset Management
About The Position
Academy Sports + Outdoors is seeking a skilled Engineer for ServiceNow IT Asset Management (ITAM). This role is crucial for maintaining and enhancing our ITAM capabilities within the ServiceNow platform, specifically focusing on Hardware Asset Management (HAM Pro) and Software Asset Management (SAM Pro). The ideal candidate will have a strong understanding of ServiceNow ITAM architecture, CMDB, Discovery, and Service Graph, and will be responsible for designing, implementing, and supporting solutions that ensure asset lifecycle governance, compliance, and cost optimization. This position plays a key role in supporting over 325 retail locations and contributing to the overall ServiceNow platform modernization.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, Engineering, Business Information Systems, or a related field, or equivalent practical experience
- 5+ years of experience in ServiceNow ITAM, CMDB, IT Operations, or a related enterprise technology environment
- Hands-on experience implementing and supporting HAM Pro and SAM Pro
- Experience with CMDB, Discovery, and/or Service Graph
- Experience supporting asset lifecycle processes, governance, compliance, and audit readiness
- Strong understanding of ServiceNow ITAM architecture, including HAM Pro, SAM Pro, normalization, reconciliation, and lifecycle states
- Strong knowledge of CMDB, Discovery, Service Graph, and CSDM concepts
- Ability to translate business requirements into scalable, maintainable ITAM solutions aligned to platform architecture
- Experience designing automation-driven workflows across the asset lifecycle
- Strong understanding of software licensing, asset lifecycle governance, compliance controls, and audit support
- Ability to build dashboards and reporting for asset performance, lifecycle health, spend visibility, and risk exposure
- Strong cross-functional collaboration and stakeholder management skills
Nice To Haves
- ServiceNow certifications such as CIS-HAM, CIS-SAM, CIS-ITOM, or CSA preferred
- Experience in retail, multi-site, or distributed operating environments preferred
Responsibilities
- Serve as the technical owner for ITAM capabilities (HAM Pro / SAM Pro) within the ServiceNow platform
- Design, implement, and evolve ITAM capabilities aligned to platform strategy and CSDM architecture
- Align ITAM with CMDB, Discovery, and Service Graph to ensure a single, trusted source of asset data
- Translate business and operational requirements into scalable, maintainable platform solutions while minimizing technical debt
- Drive automation of asset lifecycle workflows and continuous platform improvement
- Lead asset lifecycle processes from procurement through disposal, ensuring accuracy, auditability, and compliance
- Define and enforce data standards, normalization rules, and governance controls across asset classes
- Establish and support ITAM governance processes for audit readiness and regulatory compliance
- Partner with Information Security and compliance teams to strengthen asset visibility and risk posture
- Identify software license compliance risks and cost optimization opportunities across the enterprise
- Develop KPIs, dashboards, and reporting for asset performance, lifecycle health, and compliance exposure
- Partner with IT, finance, procurement, operations, and vendors to align asset strategy to business outcomes
- Contribute to the ServiceNow platform modernization program, advancing ITAM as a foundational capability
- Support alignment to CSDM and enterprise data strategy, improving consistency and quality of asset data
- Help mature ITAM into a scalable, enterprise-grade capability supporting 325+ retail locations
Benefits
- Opportunities for growth
- Meaningful connections
- Support for every Team Member’s journey
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
