Engineer II - Unified Communications

HonorHealth • Phoenix, AZ

7d • Onsite

About The Position

The Unified Communications Engineer II will be responsible for analyzing, designing, installing, administering, maintaining, and troubleshooting of our Unified Communications (UC) infrastructure. In addition, the Unified Communications Engineer II performs operational tasks, including scheduled maintenance, project work, and installation tasks, while working in partnership with other IT Engineering staff.

Requirements

• 3 years in Support of Unified Communications technologies. Required
• IP Networking, Voice Networking Upon Hire Required

Nice To Haves

• 4 years in Support of Unified Communications technologies. Preferred
• Information Technology Infrastructure Library Foundation Certification - Certification, ITIL Foundation and IP and Voice Communications Certified Technologist. Upon Hire Preferred

Responsibilities

• Research, develop, design, and implement VoIP solutions, integrate current PBX infrastructure and associated interfaces such as Contact Center during the transitioned to VoIP.
• Research, develop, design, and implement IP based interfaces to existing interfaces such as nurse call, telemedicine, audio visual, instant messaging, presence, desktop sharing and telepresence video conference environments.
• Research, develop, design, and implement audio visual, instant messaging, presence, desktop sharing and video conferencing environments.
• Analyze and record systemic problems and suggests methods of resolution.
• Consult, configure, setup, functional test and verify business requirements are meet.
• Troubleshoots hardware, software and configuration issues in support of the VoIP PBX infrastructure and associated interfaces
• Monitor and manage capacity of UC resources environments
• Assist in the development of a Unified Communications disaster recovery plan.
• Documents and submits new content to the knowledge base.
• Support on-call rotation staff in the facilitation of after hour work functions associated with upgrades, patches, and installations.
• Use excellent communication skills to identify, document, and address customer needs while building a relationship and rapport with customers.
• Build a positive working relationships with team members, managers & all departments.
• Prioritizes and responds promptly based on severity levels to needs of the customer.
• Proactively or timely recognizes opportunities for service recovery and acts to resolve issues
• Consistently lives out the commitment to the tenets of service excellence as illustrated in daily interactions with staff, faculty, physicians, patients, their families and others outside of the organization.
• Completes IT Governance & IT project job assignments to ensure achievement of established project milestones.

Benefits

• Great care starts with great people.
• Expert care from experts who care.
• Our culture is built on warmth and neighborly kindness, but behind every smile is a highly skilled professional with deep expertise and unwavering dedication.
• We’re delivering a healthcare experience that simply feels better through: • Nine acute-care hospitals • Over 200 primary, specialty and urgent care centers • More than 17,000 team members and 4,000 medical staff
• Since 1927, we’ve been focused on doing what matters most — caring for people and communities across the greater Phoenix area.
• From humble beginnings to one of Arizona’s largest nonprofit healthcare systems, we’re just as driven as we were a century ago.
• Come join us and go all in for your career.
• HonorHealth is committed to providing an excellent candidate experience for candidates interested in our job opportunities.
• We also care about the online safety of our job seekers.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level