Engineer I - Integrated Operations

Inland Empire Health Plan•Rancho Cucamonga, CA

9d•Hybrid

About The Position

The Engineer I - Integrated Operations is a technical operations role reporting to the Supervisor, Integrated Operations. The position provides real-time monitoring, alert response, and first-level triage across IEHP’s Windows and Linux server environments, Cisco network environment, and application performance alerting. It helps maintain the availability, stability, and performance of critical systems by operating enterprise monitoring platforms such as SolarWinds, Dynatrace, and Elastic Search, responding to system events, and coordinating escalations with ITSM and engineering teams. The role serves as the front line of operational visibility for IT services and contributes to uptime and service continuity. The position supports monitoring across on-premises and cloud environments, interprets system logs and monitoring data, documents incidents, follows operating procedures and runbooks, and assists with operational readiness and reliability checks. It may involve alternative shifts or 24/7 coverage models depending on operational needs. The role also supports IEHP’s Quality Program goals, including HEDIS, CAHPS, and NCQA Accreditation.

Requirements

At least two years of experience in a combination of operational support, design or administration of monitoring products, monitoring and configuration management for scalable environments, basic Python and PowerShell scripting, and DevOps/SRE activities and industry best practices.
Associate’s degree in a computer-related or similar technical field from an accredited institution; alternatively, at least two additional years of technical operational support experience beyond the minimum experience requirement.
Working knowledge of basic Python and PowerShell scripting.
Working knowledge of process automation and tool integration using REST APIs.
Working knowledge of APM/ITIM tools such as Dynatrace or Elastic Search.
Working knowledge of Microsoft Windows Server, Windows 10/11, and Microsoft Office 2013/2016/O365 products, including Word, Excel, PowerPoint, and Access.
Working knowledge of TCP/IP networking, Citrix, and VDI.
Strong planning, organization, critical-thinking, decision-making, verbal and written communication, listening, interpersonal, and collaboration skills.
Proactive application monitoring and technical troubleshooting skills.
Ability to solve problems using analytical and critical thinking.
Ability to convey information and express thoughts and facts clearly, orally and in writing.
Ability to collaborate and communicate in a team-based environment and remain open to other people’s ideas and thoughts.
Ability to lift, push, or pull up to 50 pounds; items weighing more than 50 pounds require assistance.
Must wear a back support belt when lifting, pushing, or pulling items.

Responsibilities

Monitor Windows and Linux servers, infrastructure, and business-critical systems using enterprise observability tools such as SolarWinds, Dynatrace, and Elastic Search.
Respond to system alerts, performance degradation, service interruptions, and hardware-level warnings.
Perform initial incident triage, including log review, validation, and basic troubleshooting.
Escalate issues according to severity, impact, and predefined runbooks.
Maintain awareness of server and infrastructure health across on-premises and cloud environments.
Interpret syslog, Windows event logs, SNMP traps, and basic packet data; identify patterns and surface recurring issues for engineering review.
Support security-related monitoring by escalating suspicious activity, anomalies, or potential indicators of compromise.
Document incidents, escalation notes, resolution steps, and system behavior in the ticketing system.
Follow standardized operating procedures, runbooks, and incident response workflows.
Support major incident bridges as required by providing real-time system health updates.
Participate in expanded monitoring schedules, including alternative shift work or 24/7 coverage models, depending on operational needs.
Assist with automated or routine operational checks, heartbeat verifications, and service status validation.
Coordinate with engineering teams to validate system states after maintenance windows and deployments.
Perform other duties as required to support Health Plan operations and department business needs.
Incorporate IEHP Quality Program goals, including HEDIS, CAHPS, and NCQA Accreditation, into work.