Engine Technical Support Specialist

MRA Recruiting Services • Oconomowoc, WI

4d

About The Position

Engine Power is hiring an Engine Technical Support Specialist to provide customer and dealer support for mechanical and electric power systems used in non-road applications. The role combines hands-on engine repairs, technical problem-solving, product training, service-ticket ownership, and continuous improvement work. Specialists work with diesel, gasoline, and LPG engines as well as hybrid and electric solutions, in both shop and customer-site settings. Travel to customer sites or other locations is required as needed, approximately 10%.

Requirements

• High school diploma or equivalent GED.
• Three years of internal combustion engine repair experience.
• Strong mechanical aptitude.
• Familiarity with computer-based tools, such as Microsoft Office.

Nice To Haves

• Five years of technical service experience is preferred.

Responsibilities

• Handle technical and parts inquiries by phone and email.
• Manage assigned service tickets and prioritize critical needs, including unit-down situations.
• Perform hands-on engine repairs in the shop or at customer sites.
• Conduct product training sessions using presentations and hands-on instruction.
• Participate in continuous improvement efforts and assist with product testing and design.
• Support warranty claims and manage service work orders.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED